Job responsibilities 1. Reception Duties a) To welcome patients in a friendly manner. b) Answer incoming phone calls. c) Signpost patients to the most appropriate service for their needs. d) Make appointments for patients in accordance with the practice protocol. e) Ensure that patients with an urgent need are seen in a logical and non-disruptive manner in accordance with the practice protocol. f) Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, ensure procedures are completed. g) Advise patients in advance (where possible) of relevant charges for private services, accept payment and issue receipts for same. h) Respond appropriately to all queries and requests for assistance from patients and other visitors. i) Enter requests for home visits in the appropriate recording system, stating time received and including all relevant information and where necessary refer to the Duty Doctor. j) Assist with queries regarding prescriptions and refer complex queries to the prescribing team k) Ensure reception and waiting areas are kept neat and tidy. l) To conduct oneself in a professional manner maintaining courtesy, discretion and patience at all times. m) Attend staff meetings and carry out any other delegated duties considered appropriate to the post by the Practice Manager n) To be flexible and work with colleagues to cover for absence due to holiday and sickness. 2. Management of Appointment Systems a) Ensure total familiarity with all appointment systems in effect, including regular and incidental variations. b) Book appointments ensuring sufficient information regarding the reason for the appointment (where appropriate) is recorded in accordance with the practice protocol. 3. Management of Medical Records a) Where records are computerised, data input should be accurate and identifiable by always using personal ID login. ID login should be maintained by changing login ID when prompted by the system. 4. Start and end of day Procedures a) May complete opening and closing procedures in accordance with the duty rota. 5. Training a) Undertake training where relevant to the tasks and responsibilities associated with the role and under the direction of your manager. Perform any duty specifically delegated by your manager as being properly the responsibility of the role. The tasks and responsibilities in this job description may change in the light of developments within the practice or practice and are subject to review.