Job Description
Service Centre Manager - Medical Sector
Outline:
This is fantastic career opportunity for someone to work with a great company that is expanding within this highly rewarding sector. A respected company with a great history, looking for an enthusiastic person to join in a Office / Workshop Manager role.
The Company:
* An very friendly and highly regarded business in the medical sector who provide maintenance and repair services for medical devices for the NHS and private sector.
* Known for being a good company to work for and with a friendly senior management team, they’re a decent bunch.
The Role:
* As the Service Centre Manager you'll oversee the day to day running of this medical device repairs centre.
* The role is hybrid with some WFH as you're not need to be "on site" every day, so a nice split of working environments.
* In this role you will will supervise, mentor, and train team member in line with business requirements.
* You will be allocating tasks efficiently to ensure timely and high-quality repairs while foster a positive and productive working environment.
* In this role you will oversee and manage the day-to-day activity of the engineers, along with maintaining all company compliance, including for H&S and ISO compliance.
* You will ensure adherence to best practices in medical device repair processes, along with complying with all Quality Assurance & Compliance requirements such as ISO 13485 and any other relevant regulatory requirements.
* As part of the role, you will lead the Training & Development of your team, developing and facilitating training programs to enhance your teams skills and drive career development.
* You will also manage inventory of repair tools, parts, and equipment within the workshop.
* As part of the role, you will identify any inefficiencies and implement solutions for improvement.
* Full initial training will be provided with ongoing career development.
Package:
* Basic salary: Up to £50k
* 25 days annual leave, plus bank holidays
* Company bonus scheme
* Company pension scheme
* Long-term incentive plan
The Ideal Person:
* You will need experience of management within a service / repair centre environment, this can be from a range of industries, but needs to be with technical products, and you need to have a bit of a technical mindset to help you in this role.
* It’s essential that you have a good working experience with regulations such as ISO and EN requirements / regulations.
* Team leadership or management experience is an essential requirement, along with skills such as training and mentoring of colleagues and members of staff.
* You need the ability to work under pressure and in a changing environment, adapting to change as the organisation grows.
* Strong IT skills with packages such as MS Office and CRM systems, along with a high level of proficiency in record keeping, are vital for anyone applying to this role.
* You won’t be customer facing but will be engaging with key stakeholders via the phone, online meetings or via email – therefore strong customer service skills are essential!
* Applicants must be commutable to the Kettering area, within a reasonable commutable distance of the site, or be willing to relocate at your own expense.
* Right to work in the UK is essential – no sponsorship available (sorry)
If the above is of interest to you and you fit with the Ideal Person section, then please get in touch with us. You can also fire your CV over directly to leighb@calibre8.co.uk
We can then set-up an initial chat with one of our friendly team!
* Team Leadership
* ISO Standards
* Management
* Coaching & Mentoring
* Workshops
* Customer Service
* Microsoft Office
* Planned Preventative Maintenance
* Troubleshooting
* Technical Support