Our purpose is to make great financial decision making a breeze for everyone, and that purpose drives us every day.
It’s why we’re on a mission to create an automated quoting engine, with the simplest of experiences, wrapped in a brand everyone loves!
We change lives by making it simple to switch and save money and that’s why good things happen when you meerkat.
We’d love you to be part of our journey.
As the Senior Service Delivery Analyst you will act as a key point for CtMs Service Management activities to ensure that we provide a first class service to our customers. Ensuring our processes are meeting and continue to meet the needs of the business by applying a principle of 'value first' as part of a regular review cycle. You will analyze data, identify trends, provide insight to key stakeholders in order to drive improvement.
Everyone is welcome.
We have a culture of creativity. We approach our work passionately, improve constantly and celebrate our wins at every turn. We are an inclusive workplace and our employees are comfortable bringing their authentic, whole selves to work. Everyone is welcome. Be you.
This means we’re excited to hear from people with a range of skills, experiences and ideas. We don’t expect you to tick all the boxes, but would love to hear what makes you great for this role.
What you’ll be doing
• Play a key role in shaping, delivering and maintaining the Service Management roadmap in line with business needs and strategic goals
• Lead the definition, documentation and adoption of core Service Management processes, including Incident, Problem, Change and Release Management
• Champion a culture of continual service improvement, recommending and implementing changes to drive efficiency, resilience, and reliability
• Provide expert guidance and support during major incidents, including senior stakeholder liaison and company-wide communications
• Coach and mentor the Service Management Analysts, supporting their professional development
• Own the generation of monthly service reports, including insightful trend and performance analysis
• Help increase process maturity across the organisation by educating and engaging stakeholders
• Support out-of-hours incident management on a rota basis
What we’d like to see from you
• Strong experience working in IT Operations or a Service Management function
• Proven experience with ITIL-aligned processes, particularly Incident, Problem, Change and Release Management
• A natural collaborator with excellent stakeholder management and communication skills
• Analytical mindset with the ability to turn data into meaningful insights and actions
• Confidence in coaching others and promoting best practices
• ITIL Foundation (or higher) certification preferred
There’s something for everyone.
We’re a place of opportunity. You’ll have the tools and autonomy to drive your own career, supported by a team of amazingly talented people.
And then there’s our benefits. For us, it’s not just about a competitive salary and hybrid working, we care about what matters to you. From a generous holiday allowance and private healthcare to an electric car scheme and paid development, wellbeing and CSR days, we’ve pretty much got you covered!
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