Overview
We’re looking for a Team Leader to join one of our Cafés, where a friendly, fast-paced environment awaits. With a passion for providing excellent customer service, a proactive can-do attitude, and great collaboration skills, you’ll help keep everyday operations running smoothly.
You’ll build on your skills and experience with responsibilities ranging from supporting the Manager to meeting business and financial goals, to coaching, developing, and training team members, to leading by example with impeccable customer service.
We offer flexible working options, development and training tailored to you, and opportunities to progress. You’ll be part of an inclusive workplace where you can be your best and most authentic self.
Please note that you need to be 18 or over to apply for this role.
You will be responsible for
Although specific responsibilities will depend on the changing needs of Tesco as a business, the following provides an overview of the role’s key responsibilities and measures:
* Making sure everything runs smoothly by maintaining operational and safety standards.
* Ensuring all food safety and hygiene regulations are met and followed.
* Leading by example by providing an excellent experience for customers.
* Opening and closing the café and overseeing full operations in the Manager’s absence.
* Recognising and celebrating team members for providing excellent service.
* Learning our menu inside out and helping our team to do the same.
* Boosting sales by making sure everyone’s in the right place at the right time.
* Delivering Health & Safety and Food Safety training for team members.
* Supporting the Café Manager with colleague coaching and development.
* Seeking ways to constantly help improve our service for customers.
* Promoting an inclusive environment where colleagues feel respected, valued, and safe.
You will need
* A background in hospitality, with Team/Shift Leader experience.
* A passion for providing excellent customer service.
* Health & Safety and Food Safety knowledge.
Personal
* Effective communication skills.
* Ability to multitask and adapt to changing priorities.
* Confidence using your initiative to improve ways of working.
What’s in it for you?
Alongside a fantastic work-life balance, we offer benefits that help make The Cafe a great place to work. These include but aren’t limited to:
* Get 10% off and 15% at pay day weekends; save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home
* Request flexible working from day one
* Retirement savings plan
* Life Assurance
* Access to free wellbeing services with resources to support your mind, body, and life
* Exclusive deals and discounts website for everyday purchases, treats for the family, eating out and utility bills
* Uniform provided and policies to support you for life’s moments, big and small
* Holiday starting at 28 days (including Bank Holidays)
* Access to colleague networks for diverse backgrounds
About Us
With 329 Cafés across the country, Tesco Cafés focus on delivering a high standard customer experience. Tesco Café is a place to get on, with an inclusive culture and a family feel.
We are committed to an inclusive and accessible recruitment process and welcome applicants from all walks of life. We encourage flexible working arrangements and will discuss support during the application process.
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