This is a Fixed Term contract for 18 months.
Apprenticeship rates for this post are dependent on age. Please see below for the applicable rates: Level 2 Apprenticeship Rates
Under 18 years £14,874 per annum
18-20 years £19,600 per annum
21+ years £23,555 per annum
We are looking for a Customer Experience Apprentice to join our dynamic team.
We are a friendly and enthusiastic team with a passion for working with a diverse group of people to deliver an outstanding customer experience to our students, visitors, and stakeholders. We take pride in guiding our students on their journey to achieve their aspirations. Our perfect day is to see all our students start their college day with a smile and have fun whilst they learn.
We encourage you to apply as soon as possible, as we may close the vacancy early if we receive a high volume of interest.
What You Will Do
Provide an excellent reception service – greet and sign in visitors, issue student ID passes, check ID badges, answer telephone calls and any other admin duties required.
Work with the Student Recruitment and Admissions teams, school admin and curriculum to ensure customer service support aspects of enrolment, taster days, open days are logistically managed and supported to offer outstanding service to all potential students, influencers and key stakeholders.
To undertake the required administration supporting the school admin team and marketing team.
To ensure relevant queries have an appropriately managed handover and post query resolution.
Ensuring that the highest level of customer service is delivered consistently to students, staff, stakeholders and external visitors to exceed their expectations on reception.
To provide customer service, information and guidance over a number of different contact facilities (calls, webchat, email and face to face).
About You
Educated to Level 2 or above in Literacy and Numeracy or a commitment to achieving this within one year of appointment.
Relevant Customer Service qualification/training/experience.
Proven experience as working on Front of House or customer service setting.
Ability to work flexibly across a number of tasks and changing priorities. #J-18808-Ljbffr