Job summary
Working within an experienced, supportive and friendly team undertaking a wide range of reception duties within a busy GP reception environment
To receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Acting as the central point of contact for patients in a professional and helpful manner.
Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
To provide additional cover by working extra shifts where required (due to holiday/sickness) to ensure the smooth running of Reception, or where necessitated by the business as agreed with Management
Main duties of the job
Effective use of clinical appointment system, booking/cancelling and scheduling appointments, processing prescription requests and patient requests via the online booking system.
Preferably experience of EMIS Web & Docman but full training can be given to the right candidate.
Good telephone manner is essential
IT skills required
Confidence to work under pressure within a team is a necessity as well as the ability to exercise discretion and initiative.
About us
Tadworth Medical Centre is an established, busy, forward thinking and friendly GP Practice providing a GP service to approximately 10K patients by a strong, supportive team.,
We are active members of the Banstead Primary Care Network (PCN) and part of the local federation GP Health Partners providing improved access services.
Details
Date posted
12 February 2026
Pay scheme
Other
Salary
£12.55 an hour
Contract
Permanent
Working pattern
Part-time
Reference number
A
Job locations
1 Troy Close
Tadworth
Surrey
KT20 5JE
Job description
Job responsibilities
GP Receptionist providing wide range of reception duties supporting both patients and the clinical teams
Booking/cancelling and re-scheduling appointments. Processing appointment requests for the day and in the future appropriately
Access incoming emails via generic inbox and processing request
Processing repeat prescription requests in accordance with Practice guidelines
Handing completed repeat prescriptions to patient checking names and address
Action GP, Nurse and Community team task requests
Have a working knowledge of clinical and telephone system (full training will be given)
Contacting patients where requested via telephone speaking in a professional manner
Answering incoming telephone calls in a timely and professional manner
Giving normal test results to patients at their request following strict Practice guidelines
Ensuring confidentiality and discretion at all times
Receiving and recording payments for patient medicals
Chaperone for clinicians
Taking deliveries and appropriately directing to relevant team
Scan and photocopy documents
Ensure building is secure, reception and waiting room are kept tidy
Be able to cover all duties and roles within the reception team as necessary
Any other duties commensurate with the role
The above list of duties is not exhaustive and may be subject to change as deemed necessary
Job description
Job responsibilities
GP Receptionist providing wide range of reception duties supporting both patients and the clinical teams
Booking/cancelling and re-scheduling appointments. Processing appointment requests for the day and in the future appropriately
Access incoming emails via generic inbox and processing request
Processing repeat prescription requests in accordance with Practice guidelines
Handing completed repeat prescriptions to patient checking names and address
Action GP, Nurse and Community team task requests
Have a working knowledge of clinical and telephone system (full training will be given)
Contacting patients where requested via telephone speaking in a professional manner
Answering incoming telephone calls in a timely and professional manner
Giving normal test results to patients at their request following strict Practice guidelines
Ensuring confidentiality and discretion at all times
Receiving and recording payments for patient medicals
Chaperone for clinicians
Taking deliveries and appropriately directing to relevant team
Scan and photocopy documents
Ensure building is secure, reception and waiting room are kept tidy
Be able to cover all duties and roles within the reception team as necessary
Any other duties commensurate with the role
The above list of duties is not exhaustive and may be subject to change as deemed necessary
Person Specification
Qualifications
Essential
* Good standard of education with good literacy and numeracy skills
Person Specification
Qualifications
Essential
* Good standard of education with good literacy and numeracy skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Tadworth Medical Centre
Address
1 Troy Close
Tadworth
Surrey
KT20 5JE
Employer's website
(Opens in a new tab)
Employer details
Employer name
Tadworth Medical Centre
Address
1 Troy Close
Tadworth
Surrey
KT20 5JE
Employer's website
(Opens in a new tab)