Job summary Queens Road Surgery Medical Receptionist REPORTS TO: Practice Manager / Reception Supervisor HOURS: Full or Part Time (5 mornings) PAY: 13.27 p/h Queens Road Surgery currently have a vacancy for a receptionist, both full and part time applicants will be considered. Are you an experienced medical receptionist looking for a change or a new challenge? or someone who would like the opportunity to train for this rewarding role? Are you a team player? We would love to hear from you. Main duties of the job Applicants must have a good educational background, be of smart appearance, have excellent customer care skills and a pleasant telephone manner. They should have excellent communication skills, IT skills (SystmOne an advantage but not essential) and be able to multitask in a busy but friendly environment, the ability to work under pressure is essential. They will be responsible for greeting patients and answering telephone queries, scanning documents via SystmOne workflow. In return you will - receive comprehensive training, become part of an efficient, but supportive and friendly reception team and a valued member of an inclusive wider practice team. About us Queens Road Surgery is a busy training practice with approx. 16,000 patients. We have 11 GPs, 3 trainee GPs, 2 Advanced Nurse practitioners, 2 Nurse practitioners, 1 Pharmacist, 4 Practice nurses, 1 Nurse associate, 3 Health care assistant. We also have various attached PCN staff such physios/pharmacists and social prescribers based at the practice. All these roles are supported by our clerical and reception team who play a vital part in the day to day running of the practice. Job description Job responsibilities To ensure the clinicians are able to provide an effective, efficient and caring service to the Practice population. Dealing with patients through sensible use of initiative, flexible approach and working to consistent high standards. Through development of skills, you will be expected to prioritise tasks effectively and efficiently. The post requires: Respect of patients confidentiality at all times. Enquiries from patients to be efficiently and courteously handled. Surgery premises to be kept tidy. Patient documentation to be handled promptly. Please see the attached Job Description and Person Specification in Supporting Documents for more information. Job description Job responsibilities To ensure the clinicians are able to provide an effective, efficient and caring service to the Practice population. Dealing with patients through sensible use of initiative, flexible approach and working to consistent high standards. Through development of skills, you will be expected to prioritise tasks effectively and efficiently. The post requires: Respect of patients confidentiality at all times. Enquiries from patients to be efficiently and courteously handled. Surgery premises to be kept tidy. Patient documentation to be handled promptly. Please see the attached Job Description and Person Specification in Supporting Documents for more information. Person Specification Qualifications Essential 4 GCSEs at Grade C or above (or equivalent) to include English and Maths. Experience Essential Reception experience. Telephone experience. Customer Services. Patient request and complaint resolution. Dealing with the public. Desirable Experience within General Practice. Completion of administrative processes and procedures. Person Specification Qualifications Essential 4 GCSEs at Grade C or above (or equivalent) to include English and Maths. Experience Essential Reception experience. Telephone experience. Customer Services. Patient request and complaint resolution. Dealing with the public. Desirable Experience within General Practice. Completion of administrative processes and procedures. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name NHS North Of England Commissioning Support Unit Address Doctors Surgery 83 Queens Road Consett County Durham DH8 0BW Employer's website