Salary: £37,000 - 77,000 per year Requirements: Strong experience running IT operations in a multi-site or fast-growing environment, focusing on service stability and operational maturity Proven leadership of operational teams and third-party vendors, managing performance, cost, and service outcomes Deep understanding of IT change, incident, and problem management, with a pragmatic approach to risk and governance Excellent communication and stakeholder management skills, able to translate operational performance into business-focused outcomes Responsibilities: Leading IT operational governance, including chairing the Change Control Board and ensuring changes are risk-assessed, approved, and well communicated Acting as senior escalation for incidents and major incidents, ensuring effective resolution, root cause analysis, and continuous improvement Driving operational standards across IT, including SOPs, runbooks, escalation paths, and service management frameworks Partnering closely with technology, infrastructure, and business stakeholders to ensure IT operations scale effectively and support business growth Technologies: Support More: At Complii, we are on the lookout for a Head of IT Operations to play a key role in ensuring the delivery of stable, reliable, and high-quality IT services across our rapidly growing organization. We believe in rewarding accountability and operational leadership, which is why we offer an excellent salary, 25 days holiday plus bank holidays, an additional day off for your birthday, and a collaborative and supportive working environment. Youll have the opportunity to work closely with senior leaders who value clarity, structure, and dependable delivery, and you will shape IT operations at scale, making a lasting difference as the business continues to grow. last updated 18 week of 2026