Employer: Croydon Health Services NHS Trust
Employer type: NHS
Site: Croydon University Hospital
Town: Croydon
Salary: £45,953 - £54,254 per annum inc HCAS (Outer)
Salary period: Yearly
Closing: 10/05/2026 23:59
Interview date: 27/05/2026
Quality Improvement Investigator
Band 6
Croydon is a busy, exciting and diverse place to work. The borough has one of the youngest populations in London and continues to grow. Croydon Health Services cares for local people at Croydon University Hospital, Purley Memorial Hospital, community clinics and in people’s homes across the borough. We are a close‑knit and friendly organisation where every one of 3600 members of staff is valued. We strongly believe that our employees are our greatest asset and so through Listening into Action – our way of engaging staff – we empower everyone at any level to initiate and bring about real improvements in our care.
Job overview
We are looking for an enthusiastic and curious Patient Safety & Quality Improvement (QI) Facilitator to join our well‑established Patient Safety team within a large acute NHS Trust. This is an opportunity to bring fresh perspective, energy and ideas into a team that values learning, collaboration and continuous improvement. The Trust has an established Patient Safety Incident Response Framework (PSIRF) in place and is now focused on deepening learning, strengthening consistency and maximising the impact of patient safety in all aspects of the Trust’s Healthcare Services.
This role is about helping teams turn safety insight into meaningful improvement – supporting staff to reflect, learn and improve in ways that make a real difference for patients and families. Working across wards, specialties and corporate teams, you will collaborate with clinicians, senior leaders and professional services to support PSIRF‑aligned ways of working and embed quality improvement into everyday practice.
Why Join Us?
* Work within a Trust with an embedded, learning‑led approach to patient safety
* Opportunity to support high‑quality PSIRF delivery and continuous improvement at scale
* Supportive multidisciplinary patient safety and QI team
* Ongoing development in patient safety, improvement and facilitation skills
Main duties of the job
* Lead on Learning Responses while working with those involved in line with the Patient Safety Incident Response Framework (PSIRF)
* Lead Patient Safety Events review meetings with staff of all disciplines, patients, relatives and external agencies as required to obtain further information, establish facts and learnings
* Exercise a high degree of personal / professional rigor to ensure Patient Safety Events are conducted in a robust, independent, unbiased and non-judgemental manner in line with the Trust’s blame‑free / just reporting culture
* Collate and analyse quantitative and qualitative information to support the implementation of good practice and quality improvements
* Develop ‘SMART’ Safety Actions with those involved and clear monitoring arrangements to support practice improvement locally and are effectively shared across the Trust
* Support, guide and train staff in the processes / requirements of Patient Safety and the Patient Safety Incident Response Framework (PSIRF), incident reporting and completing Radar reviews, either as part of a team or individually
* Ensure those involved have an opportunity to input into Learning Responses and contribute to any learnings in line with the Patient Safety Response Framework (PSIRF)
Person specification
Education and Qualifications
* Degree or management qualification or equivalent experience
* GCSE (or equivalent) English Language and Maths to grade C
* Evidence of continuing professional development
* Quality Improvement Qualification
* Previous Experience within the NHS
* Clinical Registration
* PSIRF/Patient Safety related training
Knowledge and Understanding
* Knowledge of incident investigation methodologies
* Understanding of Patient Safety Incident Review Framework (PSIRF)
* Understanding of Systems Engineering Initiative for Patient Safety (SEIPS)
* Understanding of Human Factors in patient safety
* Commitment to Trust values and objectives
* Knowledge of Duty of Candour regulations
* Able to apply confidentiality and information governance
* Understanding of Equality and Diversity issues
* Motivated to improve the quality and safety of healthcare
* Ability to apply the evaluation, audit and improvement cycle
* Team player and able to work autonomously
* Analysing data or information and using this to influence practice
* In‑depth and significant knowledge and experience of quality and patient safety
* Demonstrates up‑to‑date, evidence‑based knowledge of current clinical and professional issues
* Experience of gathering and interpreting patient safety data and implementing measurable improvement plans
* Experience of managing resources across multiple teams and specialties
* Experience and working knowledge of the Radar reporting management system
* Experience and working knowledge of CERNER
* Understanding of the healthcare environment in both acute and community settings
* Knowledge of risk management
* Application of PSIRF, Learning Responses and Safety Actions
* Experience of audit and other benchmarking strategies, using the result for interim change and improvement
Skills and Abilities
* Excellent interpersonal, communication and listening skills
* Ability to write reports with a high level of written English language
* Understands the professional and ethical issues involved in providing health care
* Good organisational and record‑keeping skills
* Investigative skills and ability to remain objective
* Ability to work under pressure, effectively prioritise and appropriately delegate
* Teaching and presentation skills
* Able to adjust to changing agendas and priorities
* Problem‑solving, showing innovation and creativity
* Ability to challenge colleagues in a constructive and sensitive manner whilst offering support
* Influencing and negotiating with individuals/teams
* Experience of decision‑making and prioritising in acute healthcare settings
* Team player and able to work autonomously
* Analysing data or information and using this to influence practice
* Competent in using Microsoft Office (including Access) & Excel and the internet for the purpose of researching, monitoring activity, effectively communicating and producing reports and training materials
* A comprehensive understanding of own development and others training needs
* Ability to lead, motivate and influence individuals both within and external to the organisation
* Ability to provide and receive highly complex, sensitive and contentious information
* Knowledge of quality improvement tools and techniques
* Delivering results through others
Other
* Able to withstand periods of being exposed to distressing or emotional circumstances; dealing with distressed, angry, aggressive or unreasonable people
* Ability to work flexibly across core hours Monday to Friday
Safeguarding and DBS Checks
We are committed to safeguarding children and vulnerable adults. For roles with direct access to these groups, an Enhanced Disclosure and Barring Service (DBS) check will be required. All staff are expected to understand and uphold their safeguarding responsibilities as part of their role.
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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