Lead the way in implementing state-of-the-art payment solutions for corporate and financial institutions. Join our team, where innovation in payment and cash management solutions meets collaboration and excellence in every endeavor.
As a Client Technical Onboarding Senior Associate in Payments, you will be responsible for leading the technical implementation of payment solutions for both corporate and financial institutional clients. Collaborate closely with our Product, Digital Channels, Sales, and Implementation teams to support clients in onboarding various JP Morgan payment channels, utilizing Host-to-Host, SWIFTnet FileAct, and API technologies. Be at the forefront of our efforts to attract new clients and deliver seamless end-to-end implementations that enhance their payment and cash management processes.
Job responsibilities
* Lead the technical implementation of payment solutions for a diverse, global portfolio of corporate clients, ensuring high-quality service and successful project delivery
* Manage multiple complex payment integration projects at any given time, prioritizing tasks, resources and stakeholders across time zones
* Draft and present comprehensive SOWs, clearly outlining project deliverables, and timelines
* Support clients in migrating from various TMS or updating their payment formats (e.g. SWIFT to ISO XML) in line with evolving industry standards and regulatory requirements
* Serve as the technical advisor for clients, providing guidance on best practices, problem-solving during implementations and identifying opportunities to streamline and enhance payment processes
* Collaborate with cross-functional teams, including Product, Sales and Implementation to ensure client satisfaction from pre-sale to post-implementation
Required qualifications, capabilities, and skills
* Strong project management skills
* Good understanding of payment systems, including ISO XML standards, SWIFT, APIs, and H2H file transmissions
* Excellent knowledge of Cash Management solutions and Treasury services
* Exceptional verbal and written communication skills, with the ability to present technical solutions to both technical and non-technical audiences
* Experience working in client-facing role, with a demonstrated ability to build relationships and support clients
* Track record of driving results by taking initiative
* A collaborative team player who can work cross-functionally with Product, Sales and Technology teams
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