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The purpose of this role is to ensure the efficient operation of all car parks, carry out regular car park patrols, and maintain the prescribed standards of quality, cleanliness, and safety.
Summary of Role
Reporting to the Car Park Services Supervisor, the Customer Service Assistant (CSA) will work as part of a team to ensure the smooth running of the airport car parks. The CSA will demonstrate excellent customer service at all times and ensure the efficient operation of all car parks, including carrying out regular patrols, maintaining the car park equipment to a high standard, and carrying out grounds maintenance to keep the appearance of the car parks and all customer areas clean and safe.
Shifts are scheduled between early and late hours, up to 7 days per week, and are subject to change at short notice due to operational reasons such as delays, diversions, cancellations, or additional movements. The role may require staying beyond scheduled hours during flight delays and disruptions. The postholder must be flexible and willing to work unsociable hours, including weekends and seasonal holidays.
Skills required
* Enjoys working outdoors
* Experience working with members of the public
* Smart appearance
* Flexibility and adaptability
* Proactive and able to take initiative
* Ability to remain calm in difficult or demanding situations
If interested, please send your CV to our HR team via email by clicking the link here.
Closing date for applications: 31st July. We reserve the right to close this vacancy early.
Norwich Airport is an Equal Opportunities Employer
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