Overview
An exciting position with the Moor to Sea Admin Team will offer the successful candidate the opportunity to support across multiple areas based within Totnes Hospital and support our Outpatients Department at Ashburton and Dartmouth Health and Wellbeing Centres when required. Being a driver with their own vehicle is essential.
Our Admin Support will work as a member of the Admin team providing a quality clerical service to all users. They will be based at Totnes Hospital and work as part of the Moor to Sea admin and clerical team (Totnes Hospital, Ashburton HWB and Dartmouth HWB) providing a quality reception, ward clerk and clerical service. They are responsible for their own workload, undertaking reception, administrative and clerical tasks associated with the smooth running of all departments. These tasks include telephone and personal contact with patients, families, carers and professionals involved in the patient’s journey.
Responsibilities
* Undertake Ward Clerk and Reception duties
* Ensure that confidentiality is maintained at all times
* Communicate with a wide range of clients on day-to-day matters, in person, by telephone and electronically
* Ensure patients are treated with courtesy, dignity and respect, using tact and discretion as appropriate
* Receive all visitors in a courteous, efficient and friendly manner
* Assist as far as possible with non-medical enquiries within the remit of the role, ensuring all non-routine and medical enquiries are referred to the appropriate person
* Admit/discharge patients using the hospital systems
* Book in for MIU, Out-patients and Imaging appointments
* Request and tracer notes as appropriate
* Distribute and re-direct mail
* Bring any appointments during admission to the attention of the nurse looking after the patient. When booking appointments, ensuring all relevant information accompanies the patient and transport is booked if required
* Assess and prioritise verbal, electronic and written information
* Work independently and as part of a team, providing an efficient clerical service, including maintaining stock levels of general and clinical supplies, using the Agresso system
* Use own initiative to prioritise workload, managing time effectively to meet deadlines
Requirements
* Based at Totnes Hospital with flexibility to support our Outpatients Department at Ashburton and Dartmouth Health and Wellbeing Centres when required
* Driver with own vehicle is essential
* Experience in reception, administrative and clerical tasks within a healthcare setting is preferred
Working Environment
Totnes Hospital has a warm and welcoming atmosphere. The administrative team take pride in their work and support the wider teams at Totnes Hospital and the Health and Wellbeing sites. The role involves interaction with multiple specialties across the organisation, emphasizing excellent customer service, teamwork, and a positive professional environment.
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