Overview
People don’t just come here to place bets, they come for the experience. You will be at the heart of it all in our William Hill shops. Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business, and working in retail at William Hill is about putting customers first and getting to know the communities in which we live and work. If you’re a people person, you’ll love working here and you’ll have support, training, and encouragement to build a career that raises your game, with plenty of incentives along the way.
We’re William Hill, part of evoke, with over 1,300 shops across the UK. Our Retail team sits at the heart of the high street experience, and our culture is built on trust and belonging. We empower our teams to work in a way that is best for them, celebrate differences, and aim to win together.
Responsibilities
* Welcoming customers with a friendly face
* Processing bets and assisting with customer queries
* Helping customers by demonstrating how to use betting terminals
* Building relationships with customers and delivering excellent customer service
* Championing safer gambling at all times
* Supporting managers with shop displays and opening/closing activities as required
Working patterns
* Shops have a variety of opening times between 8am–10pm, Monday to Sunday
* Shifts are on a rota basis and may include evening and weekend work
What’s in it for you?
* Range of full- and part-time hours
* Annual pay review and bonus scheme
* Holiday entitlement of 28 days annually (pro rata)
* Paid birthday day off (additional paid day within your birthday month)
* Subsidised travel: discounted or free Zone 1-6 Oyster card for London roles (where applicable)
* Pension plan with company contributions up to 4%
* Perks and discounts in high street shops, cinemas, holidays
* Training and development opportunities and a culture of internal promotion
What you need to be successful
* Age 18+ (legal requirement)
* Passion for delivering great customer service
* Strong interpersonal and empathy skills with the ability to engage with customers from all walks of life
What happens next?
Once you’ve applied, our Talent Acquisition team will review your application. If successful, you’ll receive an email with a link to complete an online assessment via HireVue. Successful candidates will be invited for an interview.
Who are we?
We’re William Hill, part of evoke. With over 1,300 shops across the UK, we’ve been a fixture on the UK high street since 1966. Our culture is built on trust and belonging, empowering teams to work in a way that suits them and celebrating our differences to win together.
More about Evoke
We’re a business that embraces change and progress. William Hill, 888, and Mr Green are part of evoke, the new name for 888 Holdings. We’re investing in your future to help you develop your strengths and build a career that’s right for you.
Teaming up with William Hill also means access to our broader benefits and development opportunities as described above.
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