Reception Manager- Manchester (New Opening)
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What's in it for you?
* Weekly Pay
* Team meal whilst on shift prepared by our chefs
* Soho Friends Membership
* 50% Team discount on Food & Drink, 7 days a week
* Team Room Rates; Any Bedroom, Any House, $100 a night
* Health Cash Plan (option to add children)
* Dental Plan (option to add children)
* Birthday Day Off
* Discount on Cowshed products and Soho Home (up to 50%)
* Free Counselling Sessions
* Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
* Continuous training to develop yourself personally and professionally
* Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more
Soho House Manchester is located in the St John’s area in the heart of the city, spanning across 5 floors of the former Granada Studios. We have an extensive gym, steam room and sauna, outdoor rooftop pool surrounded by sunbed and a bar, late night bar and live music space.
The Role… At Soho House the Reception Manager is responsible for welcoming, directing or signing in all members and guests to the property. As a Reception Manager, you will be responsible for the overall management of club reception and the hotel reception, along with all related departments, such as member relations and the cloakroom whilst also supporting the management team as needed.
Main Duties…
* Ensure every member is welcomed by name (if local) and guest is welcomed with open arms and in a hospitable manner.
* Answer high-volume phone lines and calls for restaurant, rooms, roof and cinema reservations, general inquiries, and deliveries, messages for members and from employees; among other inquiries.
* Well-versed on standard Q&A regarding menus, hours of operation and amenity availability/pricing.
* Maintain a clean, sanitary and safe work environment, reception area, desk and coat check closet.
* Perform Guest List duties on the floor level, club and/or Rooftop (if applicable).
* Support, redirect and problem solve in real-time to ensure any guest related concerns are addressed and action items have been set.
* Assist guests by checking/ retrieving their coats and/or items they left.
* Build relationships with members and guests and communicate and red flags and positive feedback to management.
* Influence a fun and positive atmosphere by being approachable and professional.
* Assist management with new hires by training Soho Standards and steps of service expected daily.
* Performs other duties as required to support the running of the house
What We Are Looking For...
* Up to 3-5 years’ experience running a busy reception, hotel reception or similar environment in a management capacity
* Excellent interpersonal skills and ability to build relationships (internal and external)
* Strong attention to details
* Excellent customer service
* Fluent in English
* Organised and reliable
* Ability to work and maximize relationships within a diverse team
* Computer literacy within Opera, Micros and Adaco advantageous
Physical Requirements
* Must be able to seize, grasp, turn and hold objects by hand
* Able to work on your feet for at least 8 hours
* Occasionally kneel, bend, crouch and climb as required
Expected Working Hours For a Reception Manager
* Varying shift times across the seven days, to include working evenings, weekends, opens & closes
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