Guest Experience Agent
Coming soon to the heart of Mayfair, The St. Regis London marks the brand's prestigious debut in the United Kingdom. This is a destination where history and modernity meet, where the energy of the city is palpable, and where every arrival feels personal. With signature butler service, refined interiors by Richmond International, and an unmatched Bond Street address, The St. Regis London embodies 'Live Exquisite'-a celebration of London's pioneering and glamorous lifestyle for the Luminaries of the world.
As Guest Experience Agent, you will be at the heart of delivering exceptional and personalised guest journeys, ensuring every interaction feels effortless, refined and memorable. Acting as a key ambassador of the hotel, you will go beyond traditional Front Office duties to anticipate guest needs, resolve requests and create meaningful connections throughout the stay. This role is ideal for a service‑driven professional who thrives in a dynamic luxury environment and is passionate about exceeding guest expectations.
Key Responsibilities
1. Deliver warm, personalised and anticipatory service throughout the guest journey
2. Support guests with check‑in, check‑out and all aspects of their stay experience
3. Respond promptly to guest requests, enquiries and concerns, ensuring complete satisfaction
4. Proactively engage with guests to understand preferences and enhance their experience
5. Provide recommendations on hotel services, dining, and local attractions
6. Coordinate with Butlers, Concierge, Housekeeping and other departments to fulfil guest needs
7. Handle guest feedback and resolve issues with professionalism and empathy
8. Maintain accurate guest profiles and record preferences to support personalised service
9. Support operational tasks, reporting and administrative duties as required
10. Maintain a visible presence within the lobby and guest areas to engage with guests
11. Uphold all luxury service standards, company policies and brand expectations
Core Competencies
We are seeking a polished and engaging individual who demonstrates a passion for guest experience and exceptional service. You should have:
12. Previous experience in a Guest Experience or Front Office role, ideally within a luxury hotel
13. Strong understanding of guest relations and personalised service standards
14. Excellent communication and interpersonal skills, with a warm and engaging approach
15. Ability to anticipate guest needs and respond with thoughtful solutions
16. Strong problem‑solving skills with a calm and professional demeanour
17. Ability to work efficiently in a fast‑paced, high‑standards environment
18. Strong organisational skills and attention to detail
19. A proactive mindset, taking initiative to exceed guest expectations
20. Impeccable personal presentation aligned with luxury brand standards
21. A collaborative approach, working seamlessly across departments
At The St. Regis London, our Hosts are the heartbeat of our legacy of exceptional service. In honour of your dedication, we offer a curated collection of benefits designed to support and elevate your journey with us.
Financial Rewards
22. Competitive salary designed to recognise excellence
23. Workplace pension
24. Company sick pay
25. Additional holiday allowance
26. Access to BenefitHub's exclusive retail, wellness and travel privileges
27. Friends & Family preferred rates at Marriott hotels worldwide
Career Development
28. Clear pathway for internal promotions and transfers
29. Cross-department training to refine your craft and broaden your expertise
30. Expert-led development programmes
31. Continuous learning through structured programmes
32. Premium e-learning platform access
33. Be part of an exclusive pre-opening experience shaping the future of the property
Wellbeing Support
34. Employee Assistance Programme
35. Complimentary meals on duty, crafted with care and served in our staff restaurant featuring wholesome, quality cuisine.
36. Food & Beverage discounts across Marriott properties
37. Year-round wellbeing initiatives and wellness activities
Recognition & Appreciation
38. Award programmes celebrating exceptional performance
39. The Astor Awards
40. Distinctive Moments celebration
41. Long service awards
42. Key life moments celebrated - birthday, anniversaries, personal milestones and achievements
43. Vibrant social calendar with team events and engagement activities
*Terms and Conditions Apply
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.