Salary: £26,000 - 29,000 per year Requirements: 1-2 years minimum IT experience in IT support or IT engineering Solid knowledge of Microsoft 365, including SharePoint and Teams Understanding of cyber security fundamentals and modern workplace best practices Confident communicator who remains calm under pressure and delivers excellent service Someone curious, motivated and willing to learn new technologies Comfortable working in a dog-friendly office Responsibilities: Providing hands-on support across hardware, software, and Microsoft 365 environments Managing tickets end-to-end, ensuring clear communication and thorough resolution Supporting clients on-site with a strong service focus Working across Microsoft 365 services including SharePoint, Teams, OneDrive, and Exchange Online Administering and maintaining Intune for device management, policies, and compliance Assisting with Azure-based work, including identity, security, and platform administration Contributing to cyber security improvements and maintaining good security hygiene across systems Technologies: Azure Hardware Support Microsoft 365 Security SharePoint Office 365 Cloud LESS More: We are JRRL, seeking a capable and proactive IT Helpdesk to join our growing technical team. This is a permanent, full-time position offering a fantastic opportunity to develop your skills and grow within a supportive team. We provide 20 days of annual leave plus bank holidays, increasing to 25 days with service, a mapped-out career path for progression, a pension plan, and the option for hybrid work after a qualifying period. Enjoy company socials, free onsite parking, and work in a dog-friendly office environment. last updated 5 week of 2026