We are seeking a proactive and articulate Transfer In Team Leader to join our Chelmsford office. This is a key supervisory role within our Transfers department, responsible for overseeing the smooth migration of client assets to Charles Stanley from external brokers, custodians, and own-name holdings. You’ll play a hands-on role in daily operations, ensuring service excellence and regulatory compliance, while supporting the wider team and department objectives.
Key Responsibilities
1. Lead and coordinate day-to-day processing across all account types, including tax-wrapped and taxable trading accounts
2. Manage team workflow and ensure all tasks are completed within agreed SLAs
3. Handle client and internal queries and complaints, escalating where necessary
4. Support the development and implementation of departmental procedures
5. Ensure all processes comply with FCA regulations and internal policies
6. Maintain and monitor regulatory checks in line with CASS and AML requirements
7. Deputise for the Transfer In Manager when required, including: Chairing internal and external meetings Representing the department at branch manager meetings and evening presentations Assisting with staff appraisals, feedback, and objective setting Preparing and presenting departmental statistics to the Head of Operations
About You
We’re looking for someone with strong leadership skills, excellent attention to detail, and a solid understanding of stockbroking operations.
Qualifications & Experience
8. A-levels or equivalent as a minimum
9. ACSI/IOC qualification preferred, or willingness to study towards it
10. Experience in project management and staff coaching is desirable
11. Strong background in custodial operations within a stockbroking environment
12. Experience with stock migration and tax-wrapped products is advantageous
Skills & Competencies
13. Ability to motivate and manage a team effectively
14. Flexible and resilient under pressure, particularly during peak periods
15. Strong multitasking and prioritisation skills
16. Sound knowledge of CASS rules and anti-money laundering regulations
17. Proficient in Microsoft Excel and general IT systems
18. Highly organised, self-motivated, and detail-oriented
19. Excellent written and verbal communication skills