Overview
Our Sales Advisors are focused on driving and supporting sales in branch as well as demonstrating great customer service. You'll be the face (and voice!) of the business, often the first point of contact a customer has with us. You'll chat with customers throughout the day, both on the phone and in branch, helping them find the materials they need for their projects and converting these into orders as well as building trust and lasting relationships with regular and new customers.
Are you based in the Harpenden area? Do you have a passion for sales and enjoy working in a varied, customer facing role in a fast paced builders merchant environment?
Responsibilities
* Get to know our product lines and services in order to make the most of all customer interactions in line with our Jewson values
* Maximise customer interactions to drive sales and profit targets through upselling and cross-selling relevant products offering specific product advice
* Support the branch team to deliver success and suggest opportunities for continuous improvement
* Develop new customer accounts and lapsed accounts
* Build strong, effective relationships with customers and suppliers, managing feedback accordingly
* Ensure all customer orders are fulfilled in a timely fashion
* Follow plans to continuously improve customer experience
* Act as a direct support to branch management and work closely with the area sales manager
* Understand local market issues and communicate to Manager to support sales growth plans
* Advise customers on trading terms and conditions and information in relation to customer accounts and credit levels
* Use our in-house systems to process customer orders and payments, organise delivery times, update customer accounts and keep customers updated throughout their journey
* Operate in a fast-paced Builders Merchant environment, delivering excellent customer service and professional guidance throughout the customer journey
Requirements
* Experience working within a Builders Merchant would be extremely beneficial
* A strong sales focus with experience in a similar role
* A strong communicator with some leadership experience
* A passion for delivering great customer service
Benefits
* A competitive salary and benefits package, plus generous staff discounts
* A supportive team environment where your contributions are recognized and valued
* Opportunities to grow your skills and career within our organization
* Flexible working arrangements to help you balance work and life
* Our Sales Advisors are focussed on driving and supporting sales in branch as well as demonstrating great customer service. You'll be the face (and voice!) of the business, often the first point of contact a customer has with us.
At Jewson, we're proud to be part of STARK Building Materials UK, a leading building materials distributor in Northern Europe. We connect suppliers of heavy building materials with the professional craftspeople who build, renovate, and maintain the cities of tomorrow. We're a friendly and collaborative team, passionate about what we do and committed to doing it well.
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