Competitive Salary & Package (Dependent on Experience)
Career Level: Consultant (CL9)
Location: Newport, Wales
Flexibility and mobility are required to deliver this role to deliver the first-class services we are known for.
Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history at the point of application.
This role requires British national only.
Key Responsibilities:
* Plan and execute in depth technical activity.
* Influencing the direction of activities/plans and providing technical insight and guidance to others.
* Investigate and help resolve issues on customer’s network and IT environment and using agreed troubleshooting methodologies.
* Manage network support cases to enable fast resolution that exceeds our customers’ expectations.
* Ensuring accurate recording of all cases using the Company’s ticket management tool and closing within agreed timeframes.
* Using the central document repository, to ensure knowledge sharing across the team and enable best practice.
* Supporting and taking ownership of ad-hoc projects to develop the capabilities of the Ideal Service Centre.
* Supporting wider team with knowledge share, via knowledge base communications (emails, how-to guides etc.) and contribution at team meetings.
* Participation in the on‑call and shift rota, this is an onsite delivery‑based role.
Skills & Experience:
* Experience within information security/technology focused on networking.
* Cisco switching & wireless, Cisco Security including ASA firewalls and ISE.
* Cisco certification including Cisco CCNP or multiple CCNA across Network technologies/areas.
* Proven experience in incident management, service request management and problem solving.
* Experience of using ticketing systems and use of monitoring and management tools.
* Ability to communicate effectively and build relationships to understand client requirements.
* Ability to deliver against deadlines and agreed SLA targets.
* Ability to take ownership of an issue or task and see it through to completion.
Set yourself apart:
* ITIL qualification desirable.
* Full clean driving license is preferable.
* Palo Alto experience
* Checkpoint experience
* Firewall Orchestration
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
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