Customer complaints officer/ advisor

Customer Complaints Officer/ Advisor

Customer Complaints Advisor/ Officer

£32,759.06 per annum

Northallerton/Agile

Permanent & Full Time 37 hours

Closing Date - 28 July 2025

About you

Are you a passionate and inquisitive problem solver? If you have a knack for investigation and previous experience in managing a varied caseload of investigations or complaints, we want you on our Customer Complaints team!

Due to growth in the team we have two full-time permanent positions available as a Customer Complaints Officer. If you are able to offer empathy and reassurance to ensure customers feel confident their complaints will be handled effectively then this could be the role for you.

The Role

What You'll Be Doing as a Customer Complaints Officer:

* Lead and manage the investigation and resolution of customer complaints.
* Provide exceptional customer service by being the dedicated key contact throughout the complaint process.
* Ensuring adherence to regulatory requirements set by the Housing Ombudsman.
* Analyse data to identify trends and support continuous improvement in our services.
* Maintain optimism and resilience, encouraging constructive responses to setbacks.

If you want to know more about the Customer Complaints Officer role take a look at ...