Description
Our Global Market Leading Client is looking to recruit a Permanent ITSM Support Engineer- Remote. Paying upto £50k.
Key Role Responsibilities
Responsibilities:
Platform Administration - Oversee the configuration, optimisation, and administration of the ITSM/Case Management tool, ensuring they are up to date, secure, and tailored to meet the organisations ever-evolving needs.
Service Design - Scope requirements, implement and enforce best practices aligned with ITIL framework to create new service areas, and configure workflows and automation rules for process efficiencies.
Incident and Problem Management - Implement and monitor robust incident and problem management practices, ensuring our teams have an effective response to cyber security issues, and minimising service disruptions.
Change Management - Coordinate change management processes to manage risks associated with updates and modifications, enhancing the security posture and compliance.
Process Improvement - Identify opportunities for process enhancement within the ITSM tool in adherence to the ITIL framework, applying best practices to boost operational efficiency, service quality, and end-user satisfaction and also conduct regular assessments for optimisation.
Service Catalogue & Asset Management - Maintain and update the service catalogue and asset inventory, ensuring alignment ...