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Client:
Sungrow - EMEA
Location:
Milton Keynes, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
7856072dd4b0
Job Views:
4
Posted:
12.08.2025
Expiry Date:
26.09.2025
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Job Description:
Your mission
Hello there and welcome to your new challenge here at Sungrow.
We want You to help us provide the United Kingdom with more clean energy, especially with Battery Storage Solutions!
* Interface between our customers, Sungrow and Sungrow-Samsung SDI.
* Take ownership of dispatched customer issues.
* Provide service and customer support during field visits or dispatches.
* Run diagnosis on errors or technical problems.
* Deliver support and contribute service solutions for our customers.
* Perform all on-site installation, repair, maintenance, and test tasks as well as upgrades or rework activities.
* Support the Project Management during commissioning and site acceptance services.
* Follow operational procedures, processes, and practices as defined, documented, and consistently applied.
* Follow the applicable health and safety instructions and regulations.
* Ensure up-to-date documentation, work instructions, and processes for existing and upcoming service contracts and agreements.
* Support EMEA Service Management by providing frequent and analytical service reports with each job and make suggestions for corrective activities.
* Achieve consistent customer satisfaction ratings and respond appropriately to customer feedback on areas for improvement.
* Prepare documentation and work instructions.
* Participate in claim management and RMA process.
* Documentation for QA, customer feedback, and analysis support.
* Take on call duties, partly on weekends and nights as needed.
Your profile
* Education as Electrical Technician or Engineer.
* Experience with Battery Storage solutions is beneficial but not mandatory.
* Experience in claim handling, solution finding, and execution.
* Experience dealing with customers in critical situations.
* Ability to work independently and structured in an international environment.
* Strong customer orientation, good discipline, team spirit, and self-motivation.
* Fluent English skills (spoken and written).
* Good knowledge of MS Office and similar software tools.
* Driving license.
* Willing to work on call duty and travel.
* Work out of Sungrow UK and home office.
Why us?
* Opportunities for career advancement
* International working environment
About us
We are a green tech company with young, creative minds.
We are committed to our mission – Clean Power for All!
With over 650 GW of clean power installed worldwide, we are on the path to success!
Welcome to Sungrow
Founded in 1997 by Professor Cao Renxian, Sungrow is a leader in solar inverter R&D with the largest dedicated team in the industry. Our broad product portfolio includes PV inverter solutions, energy storage systems for utility-scale, commercial, industrial, and residential applications, floating PV plant solutions, NEV driving solutions, EV charging, and renewable hydrogen systems.
Interested in working with us? Discover what it's like to be part of our team!
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