Job Title: Customer Service Representative
Location: Hastings, East Sussex
Employment Type: Full time, Hybrid
About the Role
We are currently recruiting on behalf of our client for a proactive and customer focused Customer Service Representative. This is an excellent opportunity for an individual who thrives in a fast-paced environment and is passionate about delivering exceptional service.
Key Responsibilities
Act as the first point of contact for customer enquiries via phone, email, and online channels
Resolve customer issues efficiently, ensuring a positive experience at every touchpoint
Accurately record and update customer information using internal systems
Investigate and resolve complaints with a problem-solving approach
Work collaboratively with internal teams to ensure timely resolution of queries
Maintain a high level of product and service knowledge
Identify opportunities to improve customer processes and satisfactionKey Requirements
Previous experience in a customer service role
Strong organisational skills with the ability to manage multiple tasks effectively
Excellent problem-solving abilities with a proactive mindset
Proven experience using CRM systems or other customer service platforms
Strong communication skills, both written and verbal
Ability to work well under pressure and meet deadlines
A professional and empathetic approach when dealing with customersDesirable Skills
Experience in a high-volume customer service environment
Familiarity with ticketing systems or case management tools
Ability to analyse customer needs and provide tailored solutions
What’s on Offer
Opportunities for training and career development
Supportive and collaborative working environmentIf you are highly organised, solutions-driven, and experienced in using customer service systems, we would like to hear from you.
If you know someone suitable for this role, share the word and through our referral scheme receive up to £250! for full details on all Permanent, Temporary and Contract career opportunities we are actively seeking candidates for. Recruiting on the basis of Talent, we are committed to supporting and promoting diversity in the workplace and consider all applications. Any salary advertised is for search purposes only. If you have not heard from us within 7 days you will have not been successful on this occasion, however, we would welcome your application for alternative vacancies