Overview
Service Manager for VF's Barclays Account
Responsibilities
* Manage incident, problem & change and act as liaison point with Vodafone colleagues and other Barclays internal technology / vendors / retail banking stakeholders to drive resolution of complex / stuck issues and service improvements.
* Act as part of the wider Barclays Networks Service Management team and complete requested duties to manage multiple technology operational tasks for the Barclays Branch Network service. Tasks could involve improving stability, technology asset management, delivering change, investigating problems, driving improvements, identifying / driving risk resolution.
* Active at a Barclays laptop / virtual MyWorkSpace and available on Microsoft Teams throughout the working day. The Service Management team normally work 9 - 5 Monday - Friday.
Requirements
Essential Skills/Basic Qualifications:
* Strong communication skills to enable building of effective relationships across teams within Barclays, key stakeholders and suppliers across all cultural regions.
* Strong stakeholder management skills to help ensure buy-in and support for initiatives/deals underway.
* Evidence of organisational skills and the ability to multi-task whilst ensuring quality and attention to detail under strict deadlines
* Experience of working with third party suppliers.
* Knowledge of analytic techniques and methods - in particular, proficiency in the use of Microsoft Office.
* Knowledge of ITIL processes of Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement and / or ITIL Foundation Certification.
* Experience with Agile, Technology Product Management & Site Reliability Engineering principles.
* Technical knowledge / appreciation of Networking products such as Switches, Routers, LAN, Firewall, Load balancing, Wireless technologies, Telecoms Industry and / or other Technology infrastructure.
* A good team player, the ideal candidate will encourage colleagues to contribute but also have the ability to work alone to tight timescales
* Experience within a customer service environment / ability to see the customer impact.
* A positive attitude and desire to improve services.
* If the assignment becomes longer term capability to attend onsite at Radbroke Hall (Cheshire) monthly to meet colleagues. Currently the rest of the team works hybrid 40% onsite and 60% remote.