JOB SUMMARY
The Manager, PMO – IT Opening Projects EMEA supports the coordination of the EMEA IT Opening Projects PMO. This includes overseeing daily PMO operations, guiding policies and processes, and coordinating project management staff. The role collaborates with department leaders to align and execute projects and programs.
Key responsibilities include managing relationships with IT Directors and Training teams, ensuring certified trainers are booked for openings, and maintaining strategic vendor contracts. The role also identifies and drives strategic development opportunities, sustains existing processes, and ensures compliance across all project areas.
The Manager is accountable for tracking project health, meeting deadlines, and ensuring milestones are documented and communicated. Stakeholder engagement and risk analysis are central to the role.
Key Responsibilities
Project Planning & Execution
1. Assist in developing and executing PMO programs with timelines, budgets, and resource allocation
2. Coordinate project activities and ensure team alignment
3. Communicate updates, milestones, and timelines to stakeholders
Strategic Development & Innovation
4. Identify opportunities for growth and improvement
5. Lead new initiatives and optimize existing ones
6. Monitor project health and compliance using tools like OASIS, LandIt, NOMAD, and COMPASS
Data Analytics & Reporting
7. Analyze financial data, risks, and resource allocation
8. Track milestones and audit project data
9. Prepare regular status reports for stakeholders
Resource & Risk Management
10. Allocate resources including personnel and budget
11. Develop contingency plans to mitigate risks
12. Ensure compliance with laws, regulations, and internal policies
Team Leadership & Collaboration
13. Foster strong project teams and resolve conflicts
14. Coordinate hiring and development of diverse implementation and training teams
15. Collaborate across departments to prioritize and develop projects
Financial & Vendor Oversight
16. Ensure cost recovery and budget adherence
17. Manage vendor contracts and sourcing strategies
18. Communicate project costs to owners and franchisees
Operational Excellence
19. Maintain thorough business knowledge and monitor KPIs
20. Coordinate handover of projects to EMEA IT Operations
21. Support ongoing education and training of IT associates
Candidate Profile
Experience
22. 3–5 years managing large-scale projects
23. Hotel operations experience preferred
24. Proven ability to apply tech-enabled solutions
25. Strong relationship-building and problem-solving skills
26. Leadership in hospitality and enabling technologies
Personal Attributes & Competencies
27. Collaborative, persistent, and results-oriented
28. Strong communicator with analytical mindset
29. Comfortable with complexity and change
30. Innovative and agile learner
31. Politically savvy and highly organized
Education or Certification
32. Formal project management training preferred
33. Certifications in Smartsheet, Power BI, Excel, Data & Analytics beneficial
Technical Expertise
Computer Skills
34. Knowledge of Marriott’s standard applications and infrastructure
35. Familiarity with policies and processes for system implementation
36. Proficient in office automation tools
Other Technical Skills
37. Hotel operations and administrative coordination
38. Experience with Smartsheet or MS Project
39. Advanced Excel, Power BI, and MS Teams skills
40. Comprehensive understanding of Marriott hotel operations
41. Fluent in English (spoken and written)
Why Join Marriott International?
At Marriott, you’ll be part of a global hospitality leader known for innovation, inclusion, and excellence. Our culture is built on trust, collaboration, and continuous learning. As part of the EMEA IT Opening Projects team, you’ll play a pivotal role in shaping the technology landscape of new hotel openings across the region.
Join us and help deliver exceptional experiences through technology. Make your mark with Marriott International.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.