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Company Overview
Established in 2017, Greenview is a provider of mechanical and electrical installation, heating installation and servicing, property maintenance, and sustainable energy solutions, including domestic energy efficiency services. With around 130 employees, the company generated revenues of approximately EUR 36m in 2023. Greenview Group aims for significant growth, targeting a revenue of EUR 100m. The company operates from three offices in Belfast, Northern Ireland, and London, UK, serving a diverse customer base in both the public and private sectors. Greenview maintains strong relationships with government-backed, blue-chip clients, and major private contractors due to its comprehensive industry expertise and broad range of services.
Role Overview
The Project Coordinator is a vital team member responsible for supporting HVAC Capital Works projects in Northern Ireland. The role requires multitasking and prioritization skills to manage a busy workload effectively. This position is based in our Mallusk office.
Key Responsibilities
1. Coordinate site construction projects to ensure effective and timely completion.
2. Manage scheduling of engineer diaries for optimal project coverage.
3. Handle incoming calls and record/manage communications efficiently.
4. Support clients via telephone and email.
5. Log and assign response maintenance calls promptly.
6. Process operatives' paperwork and close calls for payment submission.
7. Respond within agreed time frames, service levels, and contract terms.
8. Meet targeted KPIs related to contract requirements.
9. Assist in cross-training team members for comprehensive contract coverage.
10. Perform routine administrative tasks.
11. Communicate with key stakeholders and clients effectively.
12. Escalate issues early to line managers or clients.
13. Undertake additional duties as directed by management.
14. Ensure compliance with policies and procedures.
15. Support with applications and certificates from authorities/clients.
16. Work safely and diligently, adhering to health and safety standards.
17. Schedule daily runs for multiple operatives.
18. Organize materials, liaise with suppliers and sub-contractors.
19. Maintain professionalism and confidentiality at all times.
20. Calculate engineer performance and bonuses.
Person Specification
* Minimum 1 year experience in an office environment.
* At least 5 GCSEs, including English and Maths.
* Proficient in Microsoft Office Suite.
* Proactive with the ability to work independently.
* Strong customer focus and professionalism.
* Excellent organizational and communication skills.
* Team player with good relationship-building skills.
* Adaptable, flexible, and positive attitude.
* Reliable and trustworthy.
* Leadership qualities and a can-do attitude.
Additional Information
Greenview Gas is an equal opportunities employer offering competitive salaries and opportunities for skill development in a secure environment. The successful candidate will have the chance to expand their skills across a broad spectrum of tasks.
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