Call Centre Manager Northwest UK - Full Time - up to £850/day
We're looking for an experienced and driven Call Centre Manager to lead the operational performance and strategic delivery of their nationwide call centre. If you're passionate about excellence, team leadership, and streamlining customer services, this is an opportunity to make a real impact.
About the Role:
As Call Centre Manager, you'll be responsible for the day-to-day leadership of 3 support centres, overseeing key administrative functions such across a few business functions. You'll work closely with Directors and Senior Leadership to ensure excellence in service delivery, compliance, and customer experience.
Key Responsibilities:
* Lead a high-performing, multi-functional admin team across bookings and support services.
* Drive performance, compliance (CQC, GDPR, CMA), and continuous improvement across the centre.
* Collaborate with leadership teams to ensure seamless pathways and service integration.
* Deliver on operational KPIs and manage P&L performance.
* Build and execute a 3-year business strategy for the PSC.
If you are interested in this position please click 'apply'.
Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors.
Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
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