Retail Driver
Job Type: Part-time, 15 hours per week
Location: Staffordshire
Salary: £9,645.60 actual per annum, £24,114.00 per annum Full time equivalent
Must be fully flexible Monday to Friday and may include working on a Saturday or Sunday for events
Application deadline: 30 September 2025 however may close earlier if over subscribed
Telephone Interview date: 7 October 2025
Face-to-Face Interview date: 13 October 2025
Are you a highly motivated, dynamic, individual who can work on their own initiative? We need a driver to support our shops transporting goods and furniture in the most efficient manner.
About us
We are Katharine House Hospice, and we're dedicated to providing compassionate care to people in our community affected by progressive illnesses. Everyone here plays an integral role in making this possible.
We value people – so much so, it's one of our three key values as a charity.
The role
As our Retail Driver, you'll play a vital role in supporting the whole team, who in turn support the whole charity. You will be helping us to deliver first class customer service and maintain shop standards ensuring consistently high standards in the services we offer being the face of our charity with the public.
The post holder will be a member of the driver team required to provide an efficient and reliable furniture/stock delivery/collection and transfer service to all retail outlets, the Hospice, Priestly Court and donors/customers in accordance with Katharine House and its associated partners policies and procedures.
This is a physically demanding position working across busy charity retail superstores, which will include lifting and carrying bags, boxes and items of furniture on a daily basis
What we offer
Annual leave
33 days per annum, which includes bank holidays (pro rata for part time), increasing after 5 and 10 years' service.
* Pension scheme
We match contributions up to 7% to a NEST scheme. If you're currently contributing to the NHS pension scheme you can continue to do so.
* Death in service benefit
Reassurance should the worst happen. 2 x salary to your family.
* Employee assistance programme
Providing support for your wellbeing.
* Training and development opportunities
Continuous learning and professional growth.
* Occupational sick pay
Support during times of illness.
* Healthcare cash benefit plan
Contributory plan to help cover health-related expenses.
* Free parking
Skills and experience
We're looking for someone who is professional and approachable and has:
* experience or an interest in retail/logistics
* excellent customer service skills
· a positive 'can do' attitude
· the ability to multi-task
· good geographical knowledge of work area
· over 25 years old with full driving licence (no more than 6 points)
Join us and make a difference
If you're passionate about people and want to contribute to a mission that matters, we'd love to hear from you. Apply now and help us continue to provide exceptional care and support to those who need it most.
If you'd like to know more about this role, without commitment, please contact the HR Department on
How to apply –
To the link below to submit a CV via indeed
Closing date: 30 September 2025, however may close earlier if over subscribed
Internal applicants should apply via an expression of interest outlining the reasons for your interest and detailing any relevant experience.
Retail Driver
Mission
"We help local adults with complex, progressive illnesses from diagnosis to the end of life through free, high quality, specialist palliative care, advice and guidance, and we support those close to them."
Purpose and impact
Katharine House Hospice provides all its services free of charge to patients and their families and in order to do this, funds need to be raised. The Retail Department plays a key role in support of this by the income it raises through the sale of donated items and other merchandising.
Part of the team
The post holder will be a member of the driver team required to provide an efficient and reliable furniture/stock delivery/collection and transfer service to all retail outlets, the Hospice, Priestly Court and donors/customers in accordance with Katharine House and its associated partners policies and procedures.
Core Responsibilities
Key Area Responsibilities & Outputs
Overall Objectives
The transport system operates in the most efficient and cost-effective way.
The highest standards of professional and courteous customer service at all times.
Company policies and procedures are adhered to.
Key Specific
Tasks and Responsibilities
Ensure vehicles are roadworthy/clean and faults are promptly reported
Ensure efficient and timely collection/delivery of goods as required in the daily work schedule
Work as a team with co-driver and wider team as required
Maintain safe working standards
Maximise gift aiding of donated goods ensuring compliance to procedure
Encourage members of the public to support shops by donating goods to sell
Ensure customer/staff complaints/comments are promptly reported
Maintain regular contact with Shop Base/Transport Office
Appearance
Maintain a good standard of visual presentation. Wear Katharine House uniform as required.
Health and Safety/Security
Comply with current H&S Legislation and Katharine House H&S Policy and Procedures
Observe safe driving standards/wearing of seatbelts and correct use of equipment
Promptly report accidents/incidents
Wear Personal Protective Equipment at all required times
Ensure vehicles are clean inside and out and maintenance and H&S issues are promptly reported
Adhere to driver policy guidelines
Ensure vehicles are secure whenever left unattended
Administration
Ensure all administration tasks requested by Line Management are completed on time
Other Tasks and Responsibilities
Attend training courses as required
Undertake any reasonable requests in the interests of the continued success of Katharine House Retail
Do nothing to bring the name of Katharine House Hospice into disrepute
Develop and maintain geographical knowledge of Staffordshire
Transfer stock and furniture to different stores/designated locations
Undertake House Clearances
Qualifications/Experience
Driving licence with no more than 6 points
Experience in at least one of the following areas essential: retail, wholesale, warehousing
Available to work flexible hours to meet the demands of the business
Physical ability to regularly lift heavy goods, such as heavy furniture, with assistance.
Competency Profile & Scorecard
Aspect
Willingness to
Travel to our other local sites to support managers and employees and our infrastructure
Need to have
Full UK driving licence
Flexible approach to work and ability to meet changing demands and prioritise workloads
Experience of working with volunteers (desirable)
Experience in at least one of the following (Retail, Warehouse, Wholesale or Logistics)
Professional and approachable
Ability to multi-task
Excellent interpersonal and communication skills
Strong commitment to customer service
Good geographical knowledge of work area (desirable)
Health and Safety Regulations
Understanding of the work of Katharine House Hospice
'Can do' positive and helpful attitude
Availability over 7 days
Awareness of health and safety practical
Awareness of confidentiality
Respect for staff, volunteers and customers
Commitment to personal development
Commitment to equal opportunities
Sense of humour
Need to demonstrate
Collaborative
Attention to detail
Integrity
Challenge
Problem solver
Results focused
Able to complete paperwork
Continuously curious
Keep it simple
Positivity in the face of adversity
Professionalism & self-awareness
Adaptability & flexibility
Ownership and accountability
Team Player
Customer facing service skills
Ability to regularly lift heavy items of furniture
Job Types: Part-time, Permanent
Pay: £9,645.60 per year
Expected hours: 15 per week
Work Location: In person