Job Purpose
We are seeking a professional and organised Part-Time Secretary to join our dynamic team at Tennis Icon Group, a leading tennis lifestyle company. This role will provide essential administrative support across multiple departments while contributing to the smooth operation of our business in the exciting world of tennis retail.
You will be working across two brands: Tennis Icon UK and Racquet Club London.
Tennis Icon UK
Tennis Icon UK is committed to delivering exceptional tennis coaching programmes that inspire players to reach their potential. We pride ourselves on creating an inclusive environment where tennis is accessible to all members of the community, offering pathways from grassroots participation to competitive performance.
Racquet Club London
At Racquet Club London, we believe that every detail matters. Founded with a passion for excellence, we combine world-class stringing expertise with luxury racquet care and products to serve players across all levels — from casual enthusiasts to elite athletes.
Main Duties
Administrative Support
* Provide administrative assistance to various departments including sales, marketing, and operations
* Manage incoming calls, emails, and correspondence with professionalism and efficiency
* Schedule appointments and coordinate meetings across different teams
* Maintain accurate filing systems and ensure proper document management
* Prepare routine correspondence, memos, and reports as required
* Support financial record keeping by using Zero for invoicing and expense tracking
Customer Service
* Serve as first point of contact for visitors and phone inquiries
* Assist customers with general inquiries about products and services
* Direct customer queries to appropriate team members
* Maintain professional reception area and ensure welcoming environment
* Process customer feedback and route to relevant departments
Office Management
* Coordinate office supplies and inventory management
* Assist with event planning and coordination for company meetings
* Manage appointment calendars for multiple team members
* Support facilities management and liaise with building maintenance
* Handle mail distribution and courier services
Data Management
* Input and update customer information in company database systems
* Maintain accurate records and assist with data entry projects
* Generate basic reports and summaries as requested
* Support inventory tracking and administrative processes
* Assist with order processing and documentation
Person Specification
Experience & Skills
* Minimum 2-3 years of administrative or secretarial experience
* Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
* Strong typing skills with high accuracy
* Experience with basic office equipment
* Familiarity with database management and data entry processes
Personal Attributes
* Excellent verbal and written communication skills
* Strong organisational abilities with attention to detail
* Professional demeanor and customer service orientation
* Ability to multitask and prioritise in a busy environment
* Reliable, punctual, and able to work independently
* Positive attitude and team-oriented approach
Preferred Qualifications
* Interest in tennis and sports industry knowledge
* Experience in retail or customer-facing environments
* Familiarity with CRM systems or e-commerce platforms
* Basic bookkeeping or accounting knowledge
* Previous experience in fast-paced, growing companies
Application Requirements:
* Current CV with employment history
* Cover letter (maximum 300 words)
* Contact details for two professional references
* Right to work in the UK
Application Deadline: Open until filled Start Date: As soon as possible Location: London, UK
Interview Process
* Initial phone screening minutes)
* In-person interview with Marketing Manager and CEO
* Skills assessment (typing test and basic software proficiency)
* Reference checks for successful candidate
To apply for the Part-Time Secretary role at Tennis Icon Group, please send your CV and a cover letter detailing your relevant experience and why you are a great fit for this position to
Job Types: Part-time, Freelance
Pay: £13.00-£15.00 per hour
Expected hours: 24 per week
Benefits:
* Flexitime
* Transport links
* Work from home
Work Location: Hybrid remote in London W10 6BL