GLL is looking for a Multi-Skilled Recreation Assistant to join the team at Hough End Leisure Centre. You will be involved in key aspects of the operational services across all areas of the centre including health and wellbeing activities. If you have the passion to deliver excellent customer service in a leisure environment, there's never been a more exciting time to join us. The Multi-Skilled Recreation Assistant role is responsible to the Duty and Assistant Manager within their facility. As well as the Better Health and Communities Manager.
A Multi-Skilled Recreation Assistant will be the sort of person who thrives in a busy environment and will be un-phased by the variety of the role. This role is varied and could be doing anything from customer service and taking bookings to the provision of leisure-based health and wellbeing activities such as squash, swimming lessons and multi sports. The role will also work closely with centre-based clubs to help support their sustainability and growth.
As a Multi-Skilled Recreation Assistant, you’re given the freedom to plan and deliver your own sessions you’ll be able to explore new avenues as you work with the Manager. Your great communication skills will help you build working relationships with our partners as you work together to create long-term delivery plans.
Ideally, you'll be calm under pressure, highly responsible and a natural with people from all walks of life. Flexibility, punctuality and reliability are just as important as integrity, a can-do attitude and a real focus on customer service. Passion and personality will stand you in good stead too!
What you need:
1. A can-do attitude
2. A real focus on customer service.
3. Passion and personality
4. Knowledge of health and safety
5. Be a great team player able to work closely with clubs and partners
6. A good understanding of bowls, Boccia and Racquet based activities
Qualifications You'll Receive
If you hold any of the following qualifications, great! Otherwise as part of this role you will receive the training and support required to complete the role of a Multi Skilled Recreation Assistant
Desirable
7. Level 2 Fitness Instructor
8. First Aid
9. NPLQ
10. Swimming Teacher Award/ Certificate
What you will do:
11. Work as part of the team to ensure the smooth operation of the facility
12. Follow all Normal & Emergency Operating Procedures as well as adhering to relevant product manuals
13. To ensure that all necessary GLL and personal development plans, training (including ongoing CPD) and qualifications for your role and qualifications are maintained and renewed
14. Fully participate in and engage in the training through centre –based training and on-going assessment on performance
15. Customer Experience
16. Provide warm welcome and genuine goodbye to all customers, providing guidance and support on how to get the optimum results from their visit by truly engaging with customers to understand the reason behind their visit
17. Interact with customers through conversations and sign posting them to the right activities and services that meet their needs
18. Support customers with all queries ranging across the products available at the facility
19. Confidently upsell GLL products and services across the estate and match customers to them.
20. Ensuring the highest possible standards of hygiene and cleanliness are maintained by carrying out routine and other cleaning tasks when required
21. Support in the development of Indoor bowls, pickleball, boccia, badminton as well as activity-based classes
22. Work closely with centre-based clubs, groups and partners to ensure their sustainability and growth
23. Ensuring sessions are delivered in line with guidelines and taking responsibility for the safety of our participants
24. Undertaking any necessary administration to the compliance of GLLs policies and procedures
As a charitable social enterprise owned by its staff GLL has a great range of benefits for its employees:
25. A Values driven organisation
26. Learning & development to support career development
27. Good Pension schemes
28. Discounted gym membership for you and your partner.
29. A permanent position
30. Industry leading rates of pay
31. opportunity to join the GLL Society and have a say in how we are run plus associated social events
32. Exclusive discounts on our villas in Portugal
33. Exclusive discounts on our Ski chalets in Bulgaria
34. Health assurance
35. Career pathways, professional development are just the start. To ensure you stay at the top of your game, we provide training with practical and theory elements too.
36. Discounts across thousands of retailers (GLL Extras)
37. 25% off Red Letter Days
38. 25% off Buy A Gift
39. 20% off GLL spa experience treatments and associated products.
40. Ride to work scheme
41. Free eye tests and discounted glasses