Role Summary
As a Service Administrator, you will play a vital role in supporting the Service team with day-to-day administrative tasks, ensuring the smooth and efficient operation of the office. This is an excellent opportunity for a highly organised, proactive individual who enjoys working in a collaborative environment and contributing to team success.
What you’ll be doing
1. Professionally handle incoming calls, direct enquiries and take accurate messages
2. Respond to and manage general queries in a timely manner
3. Prepare, send and manage documentation via email
4. Maintain accurate filing systems, including scanning and document control
5. Support the preparation and updating of expediting reports
6. Assist with stock counts and related data entry
7. Maintain attendance records
8. Provide and manage certification portal
9. Prepare customer quotations for provisional service centre works
10. Coordinate company vehicle servicing, MOTs, repairs and insurance claims
11. Provide general administrative support and undertake ad hoc duties as required
What we’re looking for
We are seeking a candidate who demonstrates:
12. Strong self-motivation and a proactive approach to work
13. Excellent organisational skills with the ability to multitask and meet deadlines
14. High attention to detail and accuracy
15. Effective communication skills, both written and verbal
16. Strong interpersonal skills and the ability to build positive working relationships
17. A collaborative mindset with a flexible, team-oriented approach
18. Problem-solving ability with a willingness to learn and improve processes
19. Resilience and adaptability in a fast-paced environment
20. Integrity and alignment with company values
Other requirements
21. Previous office administration or work experience advantageous
22. Good communication skills (verbal and written)
23. Self-motivated and highly organised, able to multitask and work to tight deadlines
24. High focus on accuracy and attention to detail
25. Proactive and able to use initiative
26. Team player with a flexible approach
27. Proficiency in Microsoft Office (Outlook, Word, Excel)