Advice Engagement & Communications Manager Belfast About the Organisation Our client provides a range of free, independent information services to the public including benefits, personal and business debt guidance, EU settlement scheme and other HMRC services. They also support member organisations in the delivery of high-quality services by working with them to enhance their standards and service delivery. They act as a voice for the independent guidance sector, offer a range of award-winning training schemes and campaign to improve the lives of people in need. Our client is now looking for an Advice Engagement & Communications Manager to join them on a full-time, permanent basis. The Benefits - Salary of £36,648 - £38,223 per annum, permanent, subject to funding - Generous annual leave entitlement - Employee Assistance Programme - BUPA (cash plan scheme) - Hybrid Working - Social Committee events - Employer pension contribution - Access to training - Annual training budget entitlement This is an exciting opportunity for an experienced communications professional with strong digital and media engagement skills to join our client's dedicated organisation. Youll have the chance to lead communications activities that help people navigate benefits, debt advice and essential public services. Whats more, youll join a supportive organisation that invests in its people, offering generous benefits, hybrid working and access to their award-winning training opportunities. So, if youre ready to lead communications that inform, connect and empower communities, read on and apply today. The Role This role plays an important part in ensuring our client communicates effectively with members, stakeholders and the public, strengthening engagement across their independent information network. As an Advice Engagement & Communications Manager, you will lead the delivery and co-ordination of our client's communications and engagement activity. Working within the Digital & Communications team, you will lead the day-to-day delivery of the organisations Communications Plan, supporting teams across the organisation to plan and deliver effective communications activity. Alongside managing communications staff and external suppliers, you will monitor performance through analytics and insight, support communications for events and reports, and encourage innovative and creative approaches to strengthen engagement and reach. Additionally, you will: - Provide communications advice, briefings and delivery support to senior leadership in line with agreed organisational priorities - Lead communications engagement with member organisations and stakeholders - Manage digital channels, including website content and newsletters - Lead media relations, including drafting press releases and managing enquiries - Support improvements to user journeys and access across digital platforms - Manage communications budgets and contribute to funder reports About You To be considered as an Advice Engagement & Communications Manager, you will need: - Experience in a communications or engagement role with responsibility for planning, delivery and co-ordination - Experience contributing to communications strategy and plans - Experience using social media management and scheduling tools to plan, deliver and monitor communications activity - Practical experience using organisational digital systems to manage communications, engagement or stakeholder activity in a complex organisation (e.g. CMS, CRM, analytics or project management tools) - Experience managing staff or supervising work - Strong media and digital communications skills The closing date for this role is 27th March 2026. Skills: Experience with communications strategy Stakeholder management Experience managing staff