Overview
Role: Rent Account Manager
Contract Type: We have various contract types available: Post 1 - Fixed-term contract/secondment opportunity for 6 months; Post 2 - Permanent
Working Hours: both roles are 37 hours per week, Monday – Friday between 8:30am – 5:00pm
Worker Type: Hybrid Worker
Salary: Grade F - Starting Salary is £32,597 (Level one) rising to £35,412 (Level four) per annum
Location: Harvey Road, NG8 3BB
We’ve got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity you’ve been looking for? Read on to find out more…
Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best.
In return, we are looking for people like you - people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you.
* You can read more about the different benefits offered to colleagues working for Nottingham City Council here.
About the Role
As a Rent Account Manager within Nottingham City Council’s Rent Team, you will play a key role in delivering a fair, supportive and customer-focused housing income service. You’ll work proactively with tenants to maximise rental income, offering clear advice on rent responsibilities, arrears management and welfare benefits. Building strong, trust-based relationships, you will support tenants to sustain their tenancies, including those who may be vulnerable or require additional assistance, and you’ll work closely with specialist agencies when needed.
In this role, you will manage both current and former rent accounts, agree realistic repayment plans, maintain accurate case records and take appropriate action in line with policy, which may include serving notices or supporting legal processes. You will collaborate with colleagues across Housing Benefits, Social Services and partner organisations to develop effective solutions to arrears issues.
You’ll also contribute to service improvement by analysing performance data, preparing reports, sharing good practice and helping shape the ongoing development of the Rent Service. This role offers the opportunity to make a meaningful difference to tenants’ lives while helping ensure high-quality, sustainable income management across Nottingham City Council Housing Services.
About You
The ideal candidate will have:
1. Knowledge of all aspects of rent account management, with the ability to act as an expert resource on rent-related matters for the Nottingham City Council Housing Services
2. Demonstrable experience in providing advice and support to tenants to sustain tenancies, including vulnerable individuals or those with identified support needs, with appropriate referral to specialist agencies
3. Experience of managing rent collection, reviewing accounts, and taking action in line with policy, including debt advice and repayment arrangements.
4. Working knowledge of legal procedures related to rent arrears and debt recovery, with the ability to ensure all legal, statutory, and other relevant provisions affecting the service area are strictly observed.
5. Experience of working collaboratively with internal and external partners, such as Housing Benefits, DWP, Social Services, and voluntary agencies, to resolve rent arrears and tenancy issues.
6. Ability to demonstrate and promote excellent standards of customer care in the context of NCCHS’ Mission, Vision and Values, to uphold the NCC’s Equality, Diversity and Inclusion strategy and objectives and willingness to participate in training activities necessary to your post.
You can find the job description for this post here.
Please ensure you demonstrate clearly how you meet the 6 requirements in your CV & supporting document.
We recognise that artificial intelligence (AI) can be a helpful tool when preparing your application. AI can guide you, but only your own words and experiences truly matter – we want to see the real you. All examples and statements must be your own, accurate, and reflect your true experience and values. AI tools do not understand context, think critically, or assess the reliability of information, which means AI-generated responses can feel generic and may not accurately represent who you are. We recruit fairly and inclusively – showing your real self is what helps you succeed. For more information please read here.
Closing Date: 26th March 2026 (11:59pm) - Please note there may be occasions where we close the advert before the closing date, and we encourage you to apply as soon as possible.
Interview Date: 9 & 10 April 2026 Please note this is subject to change.
If you have any queries about the role or the recruitment process, please contact us via email: recruitment@nottinghamcity.gov.uk
If you have any technical issues when completing your application, please contact our Employee Service Centre: emss.org.uk/support
By applying to this job, you agree to our Terms & Conditions.
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