Job Title: Senior Operations Manager – Systems & Implementation
Salary: £45,100 - £60,400
Location: Triangle Building, Cambridge, UK - Hybrid (at least 2-3 days per week in the office)
Contract: Permanent
Hours: Full time, 35 hours per week
Are you an experienced Systems Operations Leader looking for your next opportunity at a thriving global organisation? We are Cambridge University Press & Assessment, a world‑leading academic publisher and assessment organisation and a proud part of the University of Cambridge.
We're looking for a dynamic Senior Operations Manager – Systems and Implementation to play a pivotal role in shaping the future of our operational ecosystem. In this high‑impact role, you'll collaborate with leading third‑party vendors, global partners, and cross‑functional internal teams to drive system reliability, deliver seamless implementations, and champion effective change management. You'll be at the forefront of ensuring our systems and processes not only perform at their best but also meet the highest standards of compliance set by Ofqual. If you thrive on innovation, love solving complex challenges, and want to make a meaningful difference in a fast‑moving environment, this is the perfect opportunity for you.
About The Role
As the Senior Operations Manager for Systems & Implementation, you will have strategic and operational responsibility for the implementation of systems change management across IELTS Delivery. You will work closely with Service Delivery Managers, Operations and Assessment, Support teams and Product Owners to improve our ways of working, keep systems documentation up to date and minimise the risk of system related incidents.
A key part of this role involves ensuring that all documentation, policies, and standard operating procedures are current, standardised, and consistently applied across the operation. You will work closely with IELTS partners and the Systems Working Group to ensure that systems issues are avoided but escalated appropriately when they do occur.
In addition, you will work with partners, Service Delivery Managers, Support and Product teams to understand incoming system updates and communicate those changes across IELTS Delivery in a standardised way.
Additional responsibilities and accountabilities include
* Lead on landing system changes within IELTS Delivery BAU teams
* Collaborate with colleagues on system deployment readiness
* Ensure policies, documentation, and standard operating procedures are up to date, consistent, and aligned with best practice.
* Drive improvements to our ways of working to ensure system management processes remain lean, efficient, and quality‑focused.
* Work with IELTS partners and IELTS Support to correctly raise, investigate, and resolve incidents
* Lead on the management of system related incidents through to resolution
* Collaborate with partner Technology Teams to enhance system management policies and processes.
* Serve as the subject matter expert within IELTS Delivery for IELTS systems
* Provide insights, guidance, and operational expertise to support the integrity and reputation of the IELTS test.
This position has been classified as a hybrid role, requiring the selected candidate to typically spend 40-60% of their time collaborating and connecting face‑to‑face at their dedicated location. Aside from our hybrid principles, other flexible working requests will be considered from the first day of employment, including other work arrangements should you require adjustments due to a disability or long‑term health condition.
About You
You will be an experienced team player with strong analytical skills, excellent organisational abilities, and a proven track record of managing complex, high‑volume processes. You bring a thoughtful and structured approach to compliance, quality assurance, and stakeholder management. You communicate with clarity and confidence, and you are skilled at guiding teams through change while maintaining exceptional standards.
If you meet the above minimum requirements, we encourage you to apply. Your application will be even stronger if you can also demonstrate the following desirable criteria:
* Knowledge of global English Language testing
* Knowledge of IELTS systems
* Knowledge of IELTS
* Experience working with technology providers
* Experience of Stakeholder and Change Management
For a detailed job description, please refer to the link at the bottom of the advert on our careers site.
We are a Disability Confident (DC) employer that is committed to equality and inclusion ensuring our recruitment process is accessible to all. The DC scheme's Offer of an Interview commitment applies to applicants who opt in, and disclose a disability or a long‑term health condition, and best meet the minimum criteria for the role. In instances where interviewing all qualifying candidates is not practicable, we prioritise those who best meet the minimum criteria, as we would for applicants who do not have a disability or long‑term health condition.
Cambridge University Press & Assessment is an approved UK employer for the sponsorship of eligible roles and applicants under the Skilled Worker visa route. Please refer to the gov.uk website for guidance to understand your own eligibility based on the role you are applying for.
Rewards And Benefits
We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world‑class, flexible rewards package, featuring family‑friendly and planet‑friendly benefits including:
* 28 days annual leave plus bank holidays
* Private medical and Permanent Health Insurance
* Discretionary annual bonus
* Group personal pension scheme
* Life assurance up to 4 x annual salary
* Green travel schemes
Ready to pursue your potential? Apply now.
We aim to support candidates by making our interview process clear and transparent. The closing date for all applications will 22 March 2026. We will review applications on an ongoing basis, and shortlisted candidates can expect interviews to take place from the week commencing 30 March 2026.
If you are shortlisted and progressed through the stages, you can expect:
* Interview: In‑person at our offices in Cambridge.
If you require any reasonable adjustments during the recruitment process due to a disability or a long‑term health condition, there will be an opportunity for you to inform us via the online application form. We will do our best to accommodate your needs.
Please note that successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry.
We are committed to an equitable recruitment process. As such, applications must be submitted via our official online application procedure. Please refrain from sending your CV directly to our recruiters. If you experience technical difficulties or require additional support with submitting your online application, contact the Recruiter.
Why join us
Joining us is your opportunity to pursue potential. You will belong to a collaborative team that is exploring new and better ways to serve students, teachers and researchers across the globe – for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration.
Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where it is safe to speak up, and where we learn continuously to improve together. We welcome applications from all candidates, regardless of demographic characteristics (age, disability, educational attainment, ethnicity, gender, marital status, neurodiversity, religion, sex, gender identity and sexual identity), cultural, or social class/background.
We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities.
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