Job Description
Location: Blackpool (hybrid)
Contract: FTC (12 months)
About the role
We’re looking for a Business Account Coordinator to deliver a best‑in‑class, end‑to‑end service to our customers. Acting as a true customer champion, you’ll manage sales orders from receipt to despatch, liaising closely with customers and internal stakeholders to ensure agreed service levels are met and exceeded.
This is a fast‑paced role within an FMCG food manufacturing environment, where accuracy, communication and a proactive mindset are key. You’ll work cross‑functionally with production planning, warehousing, distribution, invoicing and 3PL partners to ensure smooth order fulfilment and a consistently high-quality customer experience.
Qualifications
What we’re looking for
Experience & knowledge
* Previous experience in a Customer Services role, ideally within FMCG or food manufacturing
* Confident using ERP systems and Microsoft Office applications
* Experience of working with high-volume orders, EDI and multiple stakeholders
* Exposure to continuous improvement initiatives is desirable
Skills & behaviours
* Strong customer focus, with the ability to build long‑lasting relationships
* Highly organised with the ability to prioritise and manage deadlines effectively
* Clear and confident communicator, both internally and externally
* Proactive problem‑solver with good decision‑making skills
* Collaborative team player who thrives in a fast‑moving environment
* Positive, adaptable and open to change
Additional Information
* 37.5 hours a week (hybrid working)
* Excellent Career Opportunities
* Matched pension scheme up to 10%
* Death in service
* Cycle to work scheme
* Retailer discount platform
* Staff discount
* And plenty more!