Job Title: Customer Service AdministratorLocation: Antrim Hours: Monday - Friday, 09:00-17:00 Contract: Temporary - Permanent Salary: £13.19 per hour Our client is a well-established and rapidly growing organisation within the courier and logistics sector, supporting businesses and individuals with reliable parcel delivery and distribution services across Northern Ireland and beyond.Operating in a fast-paced, service-driven environment, they are known for their strong local presence, commitment to customer service, and ability to handle high volumes of deliveries efficiently. Due to continued growth, they are seeking a Customer Service Administrator to join their team and support day-to-day operations. Key Responsibilities (Not exhaustive)Ensure all calls, emails, online enquiries, and collection requests are responded to within agreed service levelsProcess and coordinate customer freight and collection requests accurately, ensuring all details are captured correctlyLiaise with customers, drivers, and internal teams to ensure smooth movement and delivery of parcelsProvide administrative support to the Sales Team, including logging and maintaining accurate sales lead informationMonitor and update internal systems to track consignments, collections, and customer requestsResolve customer queries and issues efficiently, maintaining a high standard of service at all timesMaintain a strong understanding of systems, processes, and operational procedures to support service delivery and continuous improvement Essential CriteriaExcellent written and verbal communication skillsPrevious administration or customer service experience (logistics/courier experience desirable)Good geographical knowledge of Northern Ireland, particularly for routing and collectionsStrong IT skills, including proficiency in Microsoft Excel and WordAbility to work accurately with data and systems in a high-volume environment Person SpecificationStrong communicator with the ability to build rapport with customers, drivers, and internal teamsCustomer-focused with the ability to handle queries and issues in a professional and empathetic mannerHighly organised with the ability to manage multiple tasks in a fast-paced environmentCalm under pressure with a solutions-focused approachReliable and adaptable, with a proactive attitude to problem-solving Ashton Recruitment is acting as a recruitment agencyWHJS1_NI