About the Role and Our Ideal Candidate
Your primary goal is to capture and feed tenant insights directly into service delivery improvement, operational decision-making, strategic planning, and our external and internal communications, ensuring alignment with the Tenant Satisfaction Measures (TSMs) and the housing consumer standards required to maintain our C1 top rating.
Are you a proactive, empathetic communicator with a natural flair for building relationships. You don’t just "post updates" you understand how to spark genuine conversation and foster a sense of belonging within a community.
What We’re Looking For
* Be able to take complicated information and explain it in a way that is simple, clear, and easy for everyone to understand.
* Be committed to making sure no one is left out, especially those who don’t usually get a say or have their voices heard.
* Enjoy being creative with technology and exploring new ways and mediums of reaching and engaging with people.
* Be a reliable teammate who enjoys working with others to get things done and hit our goals.
* Stay calm when plans change and be ready to try a new approach based on what the community tells you.
If you want to bring your energy and ideas to an award-winning team that truly cares about its work, we would love to meet you.
About Us
You’ll be joining a dynamic, supportive, and high-performing team that is truly passionate about making a difference. We pride ourselves on our collaborative spirit and our commitment to excellence—this was recently recognised at the 2025 Staff Awards, where we were honored with a Team Award for Delivery. This accolade reflects our ability to pull together, under pressure, and consistently achieve impactful results for the communities we serve.
You will be a key part of a small team focused on excellent resident engagement, involving tenants in the co-design of services. You will provide vital insights that help the Partnership deliver best value through innovative and creative service delivery, always ensuring we operate within our financial means.
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