Additional Information: This hotel is owned and operated by an independent franchisee, The Langley Hotel and Spa. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.
About the property
Nestled in the picturesque Buckinghamshire countryside, the former home of the Duke of Marlborough, offers a serene stay. The boutique hotel features 41 elegantly designed rooms, a luxurious spa and extensive grounds. The hotel is part of the Luxury Collection, a Marriott brand.
We are seeking an experienced and visionary General Manager to lead our team, uphold our brand standards and drive both guest satisfaction and commercial success.
Role overview
The General Manager will oversee all aspects of hotel operations, ensuring seamless coordination between departments, exceptional guest experiences and strong financial performance. This role requires a balance of strategic leadership, hands-on operational management, and a passion for hospitality.
Key responsibilities
Operational Leadership
· Oversee daily operations across all departments including Front office, Housekeeping Food and Beverage, Spa and Wellness, Maintenance and Grounds
· Ensure the property, spa and grounds are maintained to the highest standards reflecting the hotel’s 5 star rating.
· Implement and monitor service standards to consistently exceed guest experience.
Guest Experience and Brand Standards
· Champion a guest centric culture, personally engaging with VIP guests and handling escalated service issues.
· Collaborate with the Spa Manager to wellness offerings are innovative, profitable and aligned with guest needs.
· Curate seasonal events and experiences that showcase the property’s grounds and facilities and drive revenue.
Financial and commercial management
· Develop and manage annual budgets, forecasts, and cost control to maximise profitability.
· Analyse performance metrics and implement strategies to improve REVPAR, ADR and occupancy rates.
· Work closely with Sales and Marketing to promote the hotel, spa and grounds for leisure, corporate and event business.
People Leadership
· Recruit, train and inspire a high-performing team, fostering a culture of accountability, engagement and professional growth.
· Conduct regular HOD departmental meetings to align teams with business goals.
· Ensure compliance with employment law, health & safety and licensing regulations.
· Schedule regular employee meetings to ensure communication, motivation and teamwork.
Strategic development
· Identify opportunities for service innovation, sustainability initiatives and revenue diversification.
· Maintain strong relationships with tourism boards, suppliers and community stakeholders.
Skills and Required Experience
· Proven track record as a General Manager or senior hotel leader in a 4 or 5 star property.
· Strong financial acumen with experience in budgeting, forecasting and P&L management.
· Exceptional leadership, communication and interpersonal skills.
· Ability to balance strategic thinking with hands-on operational oversight.
· Knowledge of luxury service standards and guest experience best practice.
Qualifications
· Degree in Hospitality Management, Business Administration or related field (preferred)
· Additional certifications in Revenue Management or Leadership Development (desirable)
What we offer
· Competitive salary with performance- based incentives.
· Opportunity to lead a prestigious property with unique grounds and spa facilities
· Supportive ownership and the autonomy to shape the guest experience.
· Being part of the Marriott, the world’s largest hotel company.
This company is an equal opportunity employer.
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