Overview
Service Technician Unitary - Trane UK Ltd - North East Region
At Trane TechnologiesTM and through our businesses including Trane and Thermo King, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. Were a team that dares to look at the worlds challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.
Position Overview
The Service Technician – Unitary is responsible for providing exceptional customer service and technical support across the UK as a national role and travel. This role plays a crucial role in delivering the highest standards of service in the most efficient manner to maintain customer plant and equipment as installed on site covered by our maintenance and service contract. The goal is to maximize service technician productivity and enhance the overall customer experience and improve operational technical processes.
Responsibilities
* Diagnose system problems when servicing products and equipment on assigned projects and customer site visits.
* Attend customer sites to carry out work for Planned Preventative Maintenance (PPM), Customer Breakdowns, Warranty work, Hire and Commissioning workloads. Travel across the UK with flexibility for overnight stays and on-call rota when required.
* Build and maintain strong relationships with customers, acting as a trusted point of contact.
* Collaborate with the Service desk, Sales, and Operations Team to establish strong communication channels and share key customer insights.
* Use cutting edge software and technology, along with a variety of hand-tools, following blueprints or engineering specifications, to diagnose and repair units.
* Reporting and Analysis: generate regular reports on completed invoiced work orders.
* Customer Relationship Management: foster strong relationships with customers through exceptional customer service.
* Communications with supervisors, regional service managers and senior technicians, and customers on updates and to drive continuous improvement.
Qualifications and Skills
* Proven experience in service or field-based technician role.
* Strong knowledge of customer service principles.
* Excellent interpersonal skills, with the ability to motivate technicians to deliver customer experiences.
* Effective communication skills.
* Analytical thinking and problem-solving abilities.
* Proficiency in using Apps, diagnostic software, and MS Office Suite.
* Category 1 (I) F-Gas C&G 2079 Level 2 certification and hold COCN1, CIGA1 & ICPN1.
* Light Commercial knowledge mainly within the Retail sector with first-fix experience and handling of multiple callouts or jobs with a minimum travel time of 2 hours (up to 4 hours) in a single shift.
* Knowledge of the manufacturing industry with experience on Packaged Rooftops and smart controls compatible with building management systems.
* People and communication skills with a positive mindset; able to work with minimal supervision.
* Able to cover standby and call outs on a planned scheduled basis including weekdays, weekends and bank holidays.
* Proficient in using Microsoft Office Suite.
* UK Drivers license; right to work status confirmed for country of application.
You Can Look Forward To
* Competitive salary and benefits including pension, healthcare, life insurance and wellbeing platforms.
* Company van
* A fast-paced working environment and an excellent working culture and community.
* A structured induction plan with continued learning and development.
We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.
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