About Us We are Ocado Solutions, and we are revolutionising online grocery. We partner with the world's leading retailers, providing our innovative Ocado Smart Platform (OSP) – a powerful blend of automation and software – to elevate their e-commerce capabilities. Join us and be part of a team that's shaping the future of retail, working with global giants from Kroger to AEON. About the Role Ocado Solutions is responsible for our corporate international partnerships, offering the proprietary Ocado Smart Platform (OSP) as a service to retailers around the world. OSP comprises access to Ocado’s physical automation, allowing highly efficient preparation of orders, together with the full end-to-end software applications required to operate a world class online grocery business, bringing the best possible operational economics, consumer experience and service to our partners. We are looking for a strategic and commercially driven leader with e-commerce experience to join our European Partnership team. In this role, you will own the strategy to drive online growth for our partners, ensuring commercial success, operational efficiency and international scalability. Your main mission will be to manage and develop relationships, realise new commercial opportunities and help our partner grow its online business. The Account Manager is assigned to a specific partner and the role’s responsibilities include: Developing, updating and owning partnership strategy that aligns with the partner's e-commerce goals, focusing on identifying and maximising opportunities for market share growth and operational optimisation Leveraging data to provide regular reporting to internal and external stakeholders that highlights key trends and opportunities to improve growth Delivering actionable recommendations partners can implement within their organizations to support growth Becoming an expert on the relevant OSP features that can support growth, and ensuring your partners are fully utilising these features to drive their goals Delivering against agreed partnership goals, including building a strong internal collaboration network and securing appropriate support to meet those partnership goals Ensure that Operations are supporting Growth and that teams are aligned with the same objectives and KPIs Primary interface between Ocado and the partner for all relationship matters, including escalations Responsible for partner satisfaction and profitability across Ocado's delivery of the Ocado Smart Platform Pursuing opportunities to develop the partner relationship further, from creative idea generation, business case development, commercial negotiation and overseeing implementation About you A proven track record in one or several of the following fields: - Developing and executing online growth strategies within a direct to consumer business with complex logistics (grocery ecommerce experience a big plus). - Retail and/or strategy management consulting experience, with projects focusing on growth and/or logistics. - Hypergrowth start-ups or scale-ups Strong demonstration of commercial acumen, cross functional team leadership, relationship building and influencing internally and externally through oral and written communication skills Understanding of operations in E-comm businesses that sell physical goods, as well as E-comm financial statements/P&Ls A highly analytical skill set, able to use data to drive insights and recommendations for partners Ability to create strategy with imperfect information to deliver business goals Highly commercial, able to identify biggest wins for our partners to focus on to improve growth and profitability What we offer We believe in supporting our people with meaningful, flexible benefits that prioritise well-being and work-life balance. Here’s a snapshot of what you can expect: Time to recharge : 25 days annual leave (rising to 27 after 5 years), plus the option to buy more – and 30 days a year to work from anywhere in the world. Health & wellbeing : Private Medical Insurance from your first month, wellbeing support through specialist apps and EAP, plus Income Protection and Life Assurance. Family-first policies : 22 weeks paid maternity/primary carer leave and 6 weeks paid paternity leave (after qualifying period). Financial support : Pension with employer matching up to 7%, share schemes (Sharesave & BAYE), and interest-free loans for train tickets. Commuter perks : Cycle to Work Scheme and free shuttle buses to/from Hatfield and Welwyn Garden City stations. Exclusive discounts : 15% off at Ocado.com with free delivery (starting in your first month). Ocado Group is an equal opportunities employer and as such makes every effort to ensure that all potential employees are treated fairly and equally, regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion or belief, age, or disability or union membership status. LI-HYBRID LI-OS