Front of House Manager – JCT600 VW / Skoda Doncaster
As the Front of House Manager at our new VW/Skoda Dealership in Doncaster, you will lead, manage and develop the Front of House operation, achieving the budgeted financial and operational objectives whilst ensuring the highest level of customer experience at all times.
Assisting both the Aftersales Manager and Head of Business, you will maintain standards whilst building outstanding relationships with the Brand.
It is our ambition to make JCT600 the best place to work. This is a fantastic opportunity to take the next step of your career with a business that is focussed on you and your training and development, whilst offering you a flexible, supportive, and fun working environment in which you can thrive.
Your day-to-day as a Front of House Manager will include:
* Leading, coaching, developing, and managing the Front of House team to elevate their performance and behaviours whilst delivering results.
* Ensuring the appropriate resourcemanagement to deliver the highest level of customer experience.
* Assisting the Aftersales Manager in developing and implementing both the customer and colleague journey, ensuring all are treated fairly and equitably.
* Conducting regular customer journey reviews with the team to develop and enhance the experience delivered to our customers.
* Ensuring that all Brand standards are adhered to at all times.
* Maximising profit through the sale of additional work, products and services.
* Resolving any customer complaints to ensure a fair and equitable resolution, ensuring the root cause is identified and solutions implemented to minimise chance of recurrence.
What We’re Looking For
* Proven track record of achieving high levels of customer satisfaction.
* A customer centric approach, always striving to deliver service above customer expectations.
* Proven experience of leading and managing successful teams to deliver results is desirable, with a strong ability to lead, influence and coach others into delivering results.
What We Offer
* Comprehensive package + bonus
* Annual leave: 34 days including bank holidays, increasing to 36 days (5 years) and 38 days (10 years)
* Family support: Enhanced paid maternity and paternity leave
* Wellbeing & protection: Life assurance, pension, enhanced sickness cover
* Training & development: From foundation to advanced levels through brand partner training and best-in-class leadership development.
* Colleague car purchase scheme & servicing discounts
* Cycle-to-work and discounted gym schemes
* Referral scheme up to £1,000
JCT600 Ltd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. As part of our commitment to being an inclusive business, we’re proud to be a Disability Confident employer. We try our hardest to make JCT600 feel like a home from home for all of our colleagues. To us, that’s a place where we can all feel supported to be our true selves every day and where our workforce represents the wonderful communities we serve.
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