Job Description: Receptionist/Administrator Bupa Clinic, Fareham (PO16 8UY) Permanent. Part Time, 16 hours per week - Thursday and Friday 8:00-16.30 £10,720 per annum fantastic Bupa benefits We make health happen. Working in our UK support functions you’ll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you’ll have an opportunity to do work that matters. Making a difference to the lives of our customers each and every day. The purpose of this role is to ensure all reception and administrative activities in the Bupa centre are carried out efficiently and effectively. You will contribute as a support network in providing outstanding customer service to our customers (adults and children) every time they touch base with us. How you’ll help us make health happen: Greeting and welcoming customers in addition to supporting the customer journey throughout the centre right through to a thorough checkout. Answering, screening and forwarding incoming customer queries via phone calls and proactively managing local mailbox and emails Ensure all customers have the correct paperwork to support their visit –appointment packs (where applicable), clinical file preparation and consent forms. Effective results management (including receiving, scanning, and uploading) and follow-up of suppliers to ensure turnaround within the agreed SLA. Ensure all customer details are correct, customers are arrived, appointments booked, changed, and rescheduled. Process of payments, invoices, added charges and credit notes upon customer departure. Key Skills / Qualifications needed for this role: Administrative experience in a healthcare environment (desirable). Customer service experience and highly customer focussed. Excellent interpersonal, written and verbal communication skills. Excellent organisation and time management skills. PC literate, with knowledge of MS office packages. Benefits: Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits. Joining Bupa in this role you will receive the following benefits and more: 25 days holiday (pro-rata as part time), increasing through length of service, with option to buy or sell Bupa health insurance as a benefit in kind Long Service - For every milestone at Bupa we will reward you with ecards, extra holidays and money! Interest- free annual travel Loan to enable the purchase of public transport annual season tickets Wagestream - Have early access up to 40% of your earned wages within minutes Competitive Pension plans and Parental leave options as well as access to unique products such as our Menopause plan My Bupa Extras - discounts at your favourite retailers, plus a huge range of tools, content and information to support you with your wellbeing Why Bupa? We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do. We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences. Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them. Time Type: Part time Job Area: Administration Locations: Clinic - Fareham Be at the heart of helping people live longer healthier, happier lives and making a better world. We employ more than 80,000 people globally who are making this a reality. If you've got the belief, the drive and the talent to help us in our ambition then we’d like to hear from you. Wherever you work, one thing stands out about Bupa people. Our customers are our passion – they’re at the heart of our positively different culture of care. At Bupa you’ll be challenged, you’ll be encouraged to innovate, and collaborate with colleagues who are committed to delivering exceptional experiences. We trust, respect and consider everyone, knowing your difference will make the difference. Please introduce yourself to our recruiters and we'll get in touch if there's a role that sounds like a good match.