Join our dynamic team at Legal & General Surveying Services as an Assistant Manager for the New Build and Contact Team. We are seeking a motivated and experienced individual to lead and manage our team, ensuring productivity and quality targets are met. This role offers a hybrid working arrangement and a competitive salary.
What you'll be doing:
* Organising the New Build and Contact Management teams to meet changing priorities and deadlines
* Providing leadership by motivating, developing, and coaching team members
* Managing valuation suppliers to ensure performance meets contracted service requirements
* Analyzing performance and operational KPIs for continuous improvement
* Ensuring customers receive relevant information throughout the product lifecycle
* Managing the team in accordance with company policies and procedures
* Addressing performance issues to help individuals and the team exceed objectives
* Empowering team members to achieve personal development goals
Who we're looking for:
* Proven experience in mortgage or valuation operations
* Strong stakeholder management skills
* Expertise in strategy, leadership, business planning, and operational management
* Experience managing third-party business partners and stakeholders
* Ability to lead a team and manage external suppliers
* Knowledge of mortgage lending and survey and valuation products and processes
* Excellent communication and interpersonal skills
* Commitment to acting with integrity and delivering good outcomes for retail customers
If you're ready for this challenging and rewarding role, apply now to join us and help deliver exceptional service to our customers.
Benefits:
* Participation in our annual performance-related bonus plan and share schemes
* Generous pension contributions
* Life assurance
* Healthcare plan (for permanent employees)
* At least 25 days holiday plus public holidays, with options to buy or sell holiday
* Competitive family leave
* Electric car scheme via salary sacrifice
* Discounts on products and at high street stores
* Modern office spaces designed for collaboration and wellbeing
Additional Information:
At L&G, we value generating positive returns while building a better future. We foster an inclusive culture with opportunities for collaboration, guided by leaders who care about your wellbeing. We support flexible working arrangements and are open to discussing your specific needs.
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