Join Our Team as a Customer Service Representative!
Overview
Welcome to SP+, a Metropolis company! We’re at the forefront of revolutionizing parking with cutting-edge artificial intelligence and computer vision technology. Imagine a world where you can simply “drive in and drive out” without the hassle of tickets or apps. That’s the future we’re creating!
As the largest parking network in America, we proudly support over 4,000 locations across North America and Europe, powered by a dedicated team of over 23,000 employees. Join us as we transform everyday parking experiences and reclaim the most precious resource of all: time.
Responsibilities
As a Customer Service Representative, you’ll play a vital role in ensuring our customers enjoy a seamless parking experience. Here’s what you’ll be doing:
* Facilitating smooth traffic flow and assisting customers with automated payment systems.
* Delivering exceptional service that embodies the SP+ Promise.
* Managing daily activities at your assigned location.
* Monitoring pay-in lanes and assisting customers in finding their vehicles.
* Conducting facility audits and maintaining cleanliness.
* Handling customer inquiries and resolving complaints with professionalism.
* Providing directions and information about local attractions.
* Completing additional tasks as assigned by your supervisor.
Qualifications
What You Need:
To thrive in this role, you should meet the following qualifications:
* Education: High School Diploma or equivalent experience.
* Experience: Familiarity with automated parking systems or a strong aptitude for technology.
* Availability: Flexibility to work various shifts, including weekends.
* License: A valid state-issued driver’s license with a clean driving record (if driving is required).
* Skills: Strong mathematical, language, and reasoning abilities.
* Adaptability: Ability to handle changes and unexpected situations with ease.
* Customer Service: A proactive approach with excellent interpersonal skills.
Work Environment
In this role, you can expect:
* Moderate to loud noise levels.
* Exposure to vehicle emissions and varying weather conditions.
* Physical demands including standing, walking, and handling objects.
Salary & Benefits
Salary Range: $17.00 - $18.00 per hour
We value our employees and offer a comprehensive benefits package, including:
* Medical, dental, and vision insurance
* Flexible spending accounts
* Long/short term disability and life insurance
* 401(k) plan
* Paid time off
SP+ is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not tolerate harassment or discrimination of any kind.
Ready to make a difference? Join us at SP+ and be part of a team that’s reshaping the future of parking!