COMPLAINTS HANDLER (B2B) Salary : £25,000 Location : Manchester City Centre - fully onsite role Hours : Mon-Fri (9am-5pm) Contract: Permanent Ready to take the lead on turning complaints into opportunities? Our client is looking for a Complaints Handler who thrives in a fast-paced environment and loves delivering exceptional service. If you're solution-focused and eager to make an impact, this is the role for you! What You'll Do: Be the go-to problem-solver, managing client service issues from start to finish. Investigate complaints, liaise with teams, and ensure swift, effective resolutions. Own the process : track complaints, meet SLAs, and go the extra mile to ensure client satisfaction. Shape the future by developing tools and training to improve service quality. What You'll Bring: Strong attention to detail, excellent communication, and problem-solving skills. Experience in handling complaints, ideally in a B2B environment. Confidence to challenge and influence at all levels. A collaborative approach and a passion for delivering the best outcomes. Why Join? Join a multi-award-winning team that's all about fast-paced problem-solving and career growth. You'll get the chance to tackle a variety of service issues across sectors, with plenty of support to develop your skills and build your career. Salary reviews twice a year. Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates ADZN1_UKTJ