Are you a proactive problem-solver with a passion for customer service and logistics? Do you thrive in a fast-paced environment where accuracy, efficiency, and communication are key? If so, we have the perfect opportunity for you.
Join our team as a Customer Service Administrator, where you’ll play a critical role in ensuring smooth day-to-day logistics operations, timely customer communication, and accurate reporting of service performance. You'll be the linchpin between our internal teams, third-party providers, and valued customers — making a real difference every day.
🔍 About the Role
Reporting to the Planning and Export Manager, you’ll:
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Manage and update late-running and failed delivery reports daily
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Create and monitor rebooks and returns, determining associated costs
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Liaise with third-party providers to ensure bookings and deliveries are met
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Maintain and distribute weekly KPI reports
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Handle customer queries with professionalism and urgency
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Administer returned stock and transport documentation in line with expectations
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Support continuous improvement and operational safety initiatives
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Collaborate closely with Transport, Warehouse, and Planning teams
🎯 What You Bring
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Strong proficiency in Microsoft Office
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Knowledge of SAP, GTS / ESP systems (desirable)
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Ability to multitask and remain calm under pressure
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Exceptional communication skills, both written and verbal
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Confident dealing with challenges and influencing stakeholders
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Highly organized, with strong attention to detail and analytical thinking
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Proven experience in a customer-facing, fast-paced administrative environment
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Positive, can-do attitude with the ability to work independently
💡 Why You'll Love It Here
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Be part of a dynamic, supportive team that values your contribution
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Engage directly with internal and external stakeholders, making an impact daily
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Learn and grow in a global logistics environment with real progression opportunities
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Help drive operational excellence and world-class customer service
Ready to take the next step in your career?
📩 Apply now and bring your skills to a team that’s moving logistics forward