You’ll start your journey in one of our branches, providing face‑to‑face support to customers. While you’ll handle everyday banking tasks, the heart of this role is helping people through important moments – offering reassurance, guidance and practical support. You’ll adapt to different customer needs, promote and support our digital services, and confidently help customers use online and mobile banking independently. You will also recognise opportunities to connect customers with the right products and services and may progress into other roles across the Group.
Qualifications
- Minimum of 12 months customer service experience.
- A people person – honest, genuine and caring about helping people with their finances (no previous financial services experience required).
- Ability to quickly build relationships and deliver a fantastic customer experience.
- Passion to put yourself in the customers’ shoes, show empathy, act with care and integrity, and take time to resolve queries.
- Commitment to deliver on promises and go above and beyond for customers.
- Genuine teammate – collaborate closely with colleagues to ensure customer needs are met.
- Spend at least 12 months in a customer‑service role to develop new skills, handle more complex needs and earn accreditations through the Skill Progression Framework.
Benefits
- A generous pension contribution of up to 15%
- An annual performance‑related bonus
- Private medical benefit with BUPA
- Share schemes
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 22 days holiday (increases over time), with bank holidays on top – pro‑rated for part‑time roles
- A range of wellbeing initiatives and generous parental leave policies
- Salaries are reviewed annually on 1 April as part of our annual pay review
- Full uniform provided
We are disability confident and will provide reasonable adjustments. We are committed to building a diverse, inclusive workplace for all colleagues and customers.
