Senior Account Manager
Industry: Learning & Development
Location: UK (Hybrid)
Salary: £40k- £55k base + bonus + benefits
A leading UK Learning & Development provider is seeking a Senior Account Manager to lead and grow a portfolio of high-value customer accounts. This is a strategic role for an experienced account professional with a strong understanding of consultative, solutions-based selling in the L&D space.
The Role:
You will own a portfolio of established Learning & Development clients, balancing active and dormant accounts, with a focus on increasing share of wallet, expanding training solutions, and strengthening long-term partnerships. You’ll also act as a role model and senior presence within the account management function.
Key Responsibilities:
* Lead senior stakeholder relationships across key Learning & Development accounts
* Drive revenue growth through account expansion, cross-sell, and upsell activity
* Re-engage dormant clients and uncover new learning opportunities
* Build and deliver strategic account plans
* Lead high-level client meetings and commercial discussions
* Prepare and present high-quality proposals and solutions
* Use CRM data and market insight to prioritise pipeline activity
* Collaborate with delivery, finance, bids, and operational teams
* Act as a mentor and role model within the wider team
* Maintain high levels of customer satisfaction and retention
About You:
* Proven experience as a Senior Account Manager or similar role in Learning & Development, training, or professional services
* Strong track record of delivering revenue growth across complex accounts
* Experience selling services or solutions (not products)
* Confident engaging with senior stakeholders
* Strategic, commercially astute, and data-driven