Repairs Planner Team Leader
As a Repairs Team Leader, you are responsible for leading a busy team of Repairs Planners, ensuring efficient scheduling of work orders and optimising resource allocation for day-to-day operations.
This is a pivotal role as part of the Contact Centre Leadership Team to provide service excellence as well as be the key liaison point between the Contact Centre and Repairs service. The successful candidate should be someone who has a passion for delivering great services to residents, has good communication skills and displays strong leadership abilities.
If you would like to apply for this role, please do so on or before Midnight on Sunday 17 May with interviews scheduled to take place on Wednesday 27 May 2026.
About Phoenix Community Housing
Phoenix is a housing organisation with a difference. We’re led by our residents, with a tenant as our Chair and with residents as the largest group on our Board. Some housing associations talk about resident involvement. We live and breathe it every day. We believe this is our core strength and it’s helped us achieve a wide range of accolades and awards.
We’re based in south Lewisham, London, and are proud to be building new homes in our area. We’ve grown as a housing association, taking on the management of 1,500 more homes in late 2021 to bring our total number of homes to around 7,800.
Our new Corporate Plan will help us deliver on our vision of ‘together building a better future for our Phoenix Community’, supported by strategies to refresh our approach to resident involvement, customer service, sustainability and ensuring that all residents can enjoy good quality, safe and affordable homes.
Our big ambitions apply to our staff too. We are pleased to offer a generous benefits package, including our wellbeing programme, comprehensive learning and development and a culture of employee involvement.
If you think you’re the right person to help us make the next stage of our journey, then we’d love to hear from you. We strongly believe in a work-life balance so we’d be pleased to talk about part-time flexible working and job sharing options.
Phoenix is committed to safeguarding and promoting the welfare of vulnerable groups, and we expect all staff and volunteers to share this commitment.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.