Overview
The role of Service Charge Advisor reports to the Service Charge Manager and is responsible for delivering a high-quality support service to service charge payers and other stakeholders. You will support your team and contribute to the transformation of our Service Charge delivery. This role is based from our Croydon office with hybrid working options available once you have completed your probation period.
What you'll do
* Assisting the Service Charge Analysts in accurately calculating, constructing, and issuing all estimated and actualised service charges, ensuring compliance with legal deadlines, contractual agreements, policies, and procedures to enable full recoverability of costs, including the full preparation for straightforward schemes.
* Delivering a customer-centric, support service for service charge payers.
* Responding to customer queries in a timely way, communicating with them directly and proactively providing them with information and documents.
* Supporting Service Charge Analysts in the extraction of expenditure from the accounting system and monitoring of scheme-specific service charge budgets.
* Preparing and reviewing invoices for examination and certification by external auditors.
* Providing support in processes relating to the production, quality control and dispatching of service charge statements.
Qualifications & Skills
* Strong organisational skills, able to control and deliver a range of tasks to meet deadlines.
* Excellent communication skills (written and oral).
* Excellent financial and numerical skills.
* Strong belief in customer satisfaction.
Additional information
In your supporting statement, address how you meet each of the above criteria by providing real examples.
About us
Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we house over 167,000 people. We focus on safe, secure, and affordable homes and the positive impact they have on people’s lives.
What’s in it for you
* Pension
* Life assurance
* Healthcare cash plan
* Eyecare & dental
* Birthday leave
* Retailer discounts
* Cycle to work
* Buy & sell annual leave
Inclusion & Diversity
We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics; it’s about celebrating differences of thought, opinion, experience and perspective of each individual. We’re all different in our own way and we want our colleagues to feel they belong, and to be safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.
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